Strategic Owner Success Advisor

Evolve; United States; Hybrid; USD 77,000 - 99,000; Full time

Benefits offered by this job

401(k) with match

Parental leave

Infertility coverage

Medical, dental and vision plans

Mental health visits

Pet insurance

Generous PTO and holidays

Travel credit

Discounts on stays

Onboarding program

Employee Resource Groups

Job summary

Evolve is seeking a Dedicated Advisor to build deep, strategic relationships with property owners and guide their long‑term success. You will act as a trusted partner, delivering data‑driven insights and tailored strategies to maximize portfolio value and owner satisfaction.

You’ll leverage your account management and hospitality background to reduce churn, upsell services, and help owners expand their Evolve portfolios while staying ahead of market trends.

Qualifications

• 3+ years in account management, preferably in high-touch or strategic settings.
• Background in travel or hospitality is preferred.
• Excellent listening, verbal and written communication, and ability to simplify complex concepts.
• Adaptive, detail-oriented, and comfortable in fast-changing environments.

Responsibilities

• Manage and retain a high-value book of ~200 Evolve listings.
• Build strategic relationships to reduce churn and grow partnership value.
• Deliver data-driven insights on property and portfolio performance.
• Provide guidance and growth recommendations to owners.
• Identify opportunities to improve owner performance and experience.
• Cross-sell Evolve services to maximize portfolio value.
• Conduct monthly and quarterly performance reviews with owners.
• Collaborate with internal teams to ensure a seamless owner experience.

Skills

Account management

Travel/hospitality

Active listening

Communication

Data-driven

Strategic thinking

Job description

Evolve is seeking a Dedicated Advisor to build deep, strategic relationships with property owners and guide their long‑term success. You will act as a trusted partner, delivering data‑driven insights and tailored strategies to maximize portfolio value and owner satisfaction.

You’ll leverage your account management and hospitality background to reduce churn, upsell services, and help owners expand their Evolve portfolios while staying ahead of market trends.