Strategic Operations & P&L Leader

CTDI; West Chester (Chester County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly incentive bonus

Positive, team-oriented workplace

Health, Dental, Vision, Prescription

Paid holidays, vacation, sick/personal

Job summary

CTDI is seeking a senior Operations leader to manage account relations and branch performance. The role leads a program management team and collaborates with customers to grow business while ensuring service levels and financial targets are met.

The General Manager will work directly with customers, supervise Branch Managers, and drive continuous improvement across processes and operations while aligning with corporate strategies.

Qualifications

• 10-15 years of proven Operations management experience.
• 10+ years in high-volume distribution, 3PL, manufacturing, technical service, or forward logistics.
• Previous experience managing multiple facilities preferred.
• Proficiency in MS Office, report preparation, and data analysis.

Responsibilities

• Ensure that customer service expectations are met and CTDI service level metrics achieved.
• Generate and implement ideas to improve processes and standardize branch operations.
• Manage P&L and budget for branch locations.
• Supervise and motivate Branch Managers.
• Monitor revenues and expenses impacting P&L performance.
• Coordinate with IT, HR, Accounting, PM, Quality and others to resolve issues and improve performance.
• Prepare reports and analyses for customers or CTDI.
• Support forecast reconciliation with posted GL results.
• Ensure compliance with CTDI safety programs and OSHA laws.
• Ensure building security compliance.
• Report to the Director of Program Management for a major CTDI customer.

Skills

Leadership

Coaching

Interpersonal skills

Customer interaction

Verbal communication

Written communication

Organizational skills

Analytical skills

Problem solving

Financial skills

Results oriented

Technical language (PICS/RAN)

Education

B.S. in Business Management

Tools

MS Office

Word

Excel

Access

Project

Job description

CTDI is seeking a senior Operations leader to manage account relations and branch performance. The role leads a program management team and collaborates with customers to grow business while ensuring service levels and financial targets are met.

The General Manager will work directly with customers, supervise Branch Managers, and drive continuous improvement across processes and operations while aligning with corporate strategies.