Senior General Manager, Network Programs & Operations

CTDI; West Chester (Chester County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Comprehensive benefits

Paid holidays and time off

Job summary

CTDI is seeking a General Manager in the United States to lead account management, customer relations, and operations facilitation for CTDI branches. The role centers on building strong client relationships and driving business opportunities while guiding a program management team.

The GM will ensure service level attainment, financial performance, and process standardization across facilities, reporting to the Director of Program Management for a major customer.

Qualifications

• 10–15 years of proven Operations management experience.
• 10+ years in high-volume distribution/3PL/manufacturing/forward logistics.
• Experience managing multiple facilities preferred.
• Proficiency with MS Office and data analysis.

Responsibilities

• Oversee account management, customer relations, and operations facilitators.
• Lead CTDI program management team and liaison with customers.
• Ensure service levels, metrics, and quality performance goals.
• Manage P&L/budget for branch locations and supervise staff.
• Communicate with IT, HR, Accounting, and other departments to resolve issues and improve performance.

Skills

Leadership

Coaching

Interpersonal skills

Customer communication

Verbal & written communication

Organizational skills

Problem solving

Financial skills

Results oriented

Education

B.S. Degree in Business Management or related discipline

Tools

MS Office (Word, Excel, Access, Project)

Job description

CTDI is seeking a General Manager in the United States to lead account management, customer relations, and operations facilitation for CTDI branches. The role centers on building strong client relationships and driving business opportunities while guiding a program management team.

The GM will ensure service level attainment, financial performance, and process standardization across facilities, reporting to the Director of Program Management for a major customer.