Strategic Operations Manager — Exec Support & Projects

Harlem Children's Zone; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Harlem Children's Zone in New York is seeking an organized Operations Manager to partner with the Managing Director of Core Operations, coordinating across Facilities, IT, Safety, and Food Services to execute priorities.

You will manage the MD's calendar, prepare executive materials, develop project plans, dashboards, and support cross-functional initiatives, with a focus on continuous improvement and confidential stakeholder collaboration.

Qualifications

• Bachelor's degree or equivalent in business/administration or related field is preferred.
• 5+ years of progressively responsible experience in executive operations, project management, or related field.
• Strong analytical and problem-solving skills with the ability to synthesize information and identify solutions.
• Excellent written and verbal communication skills.
• Strong organizational, project management, and stakeholder-management skills.

Responsibilities

• Serve as an operational partner to the Managing Director, supporting coordination and execution of key priorities.
• Manage the Managing Director's calendar and coordinate scheduling around departmental priorities.
• Prepare presentations, reports, correspondence, briefings, and other executive materials.
• Coordinate meetings, develop agendas and materials, capture key decisions and action items, and support timely follow-through.
• Support departmental communications and maintain organized records and documentation.
• Manage assigned projects and cross-functional initiatives from planning through execution.
• Develop and maintain project plans, timelines, milestones, and action-item trackers.
• Coordinate work across Facilities, Information Technology, Safety, Food Services, and other stakeholders as needed.
• Maintain departmental dashboards and reporting tools to track priorities, deliverables, and progress.
• Identify risks, barriers, and dependencies and elevate issues as appropriate.
• Support the Managing Director in monitoring follow-through and accountability across key initiatives.
• Coordinate departmental meetings, events, retreats, leadership institutes, and special initiatives, including logistics, vendors, materials, and communications.
• Support procurement, purchasing, invoice tracking, onboarding, and other departmental administrative processes as needed.
• Identify opportunities to improve workflows, tracking systems, communication, and operational efficiency.
• Support implementation of process improvements and maintain systems that strengthen departmental organization and execution.
• Perform additional related duties and support priority initiatives as assigned.

Skills

Strategic planning

Project management

Cross-functional collaboration

Communication

Data analysis

Stakeholder management

MS Office / PM tools

Education

Bachelor's degree in Business Administration / Public Administration / Operations Management / Project Management or related field

Tools

Microsoft Office Suite

Job description

Harlem Children's Zone in New York is seeking an organized Operations Manager to partner with the Managing Director of Core Operations, coordinating across Facilities, IT, Safety, and Food Services to execute priorities.

You will manage the MD's calendar, prepare executive materials, develop project plans, dashboards, and support cross-functional initiatives, with a focus on continuous improvement and confidential stakeholder collaboration.