Director of Network Performance and Improvement

Harlem Children's Zone; New York (NY); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

No-cost health insurance

Student loan forgiveness up to $30,000

Paid time off

Career advancement

Employee referral bonus

Wellness discounts

Commuter benefits

Discounts on travel, hotels, etc.

Job summary

Harlem Children’s Zone (HCZ) Promise Academy seeks a Director of Network Performance & Improvement to advance organizational effectiveness through data analysis, performance management, and continuous improvement. You will oversee network OKRs, monitor data-driven progress, and coordinate initiatives across academic, operational, talent, and enrollment priorities.

The role leads cross-functional projects, supports leadership retreats and professional development, and reports to the Managing

Qualifications

• Bachelor's degree required; master's degree preferred.
• Minimum of five years of experience in project management, performance management, continuous improvement, data analysis, operations, or education leadership.
• Experience in school systems, charter networks, nonprofits, or mission-driven organizations preferred.
• Demonstrated success managing cross-functional projects from planning to implementation.
• Experience developing and monitoring performance metrics and OKRs.

Responsibilities

• Develop and maintain network dashboards, reports, and scorecards to monitor progress toward goals and OKRs.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Partner with network leaders to establish metrics and monitor progress across academic, operational, talent, and enrollment priorities.
• Synthesize information into clear insights and presentations for senior leadership and boards.
• Ensure accuracy and integrity of network reporting systems.
• Lead network continuous improvement processes and routines.
• Coordinate cross-functional network-wide initiatives and monitor progress across departments.
• Design and coordinate network-wide events and professional development days.

Skills

Data analysis

Project management

Performance metrics/OKRs

Cross-functional collaboration

Written and verbal communication

Organizational skills

Education

Bachelor's degree

Master's degree preferred

Tools

Data visualization tools

Learning management systems

Student data platforms

Job description

Harlem Children’s Zone (HCZ) Promise Academy – top-performing K-12 charter schools within HCZ’s cradle-to-career pathway of comprehensive services – seeks Director of Network Performance & Improvement for the upcoming school year!

The Director of Network Performance & Improvement will bring a passion for the goal of HCZ Promise Academy: to get all our scholars to and through college. The ideal candidate cares deeply about children, respects the culture of Harlem’s residents, and is eager to make an impact in our community and beyond.

This role is responsible for advancing organizational effectiveness through data analysis, performance management, cross‑functional project leadership, and continuous improvement efforts.

The Director will oversee the development and monitoring of network goals and key results (OKRs), analyze performance data to inform decision‑making, and coordinate initiatives that strengthen outcomes for scholars and staff. This role will also support the planning and execution of network‑wide programming, including leadership retreats, professional development days, and other organizational priorities.

Reports to: Managing Director of Business Administration

Minimum Qualifications

• Bachelor's degree required; master's degree preferred.
• Minimum of five years of experience in project management, performance management, continuous improvement, data analysis, operations, education leadership, or a related field.
• Experience working within a school system, charter network, nonprofit organization, or other mission‑driven organization strongly preferred.
• Demonstrated success managing complex, cross‑functional projects from planning through implementation.
• Experience developing and monitoring performance metrics and OKRs preferred.
• Strong analytical skills with experience using data visualization and reporting tools.
• Exceptional written and verbal communication skills, including the ability to translate data into clear, actionable recommendations.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Ability to build relationships and influence stakeholders across all levels of an organization.

Who you are

Leadership & Management Style

• Visionary and strategic thinker who can build a new function from the ground up.
• Inspirational leader who can coach and develop others while setting a high bar for excellence.
• Proactive problem‑solver with a growth mindset.

Values & Mission Alignment

• Deep commitment to educational equity and the success of all scholars.
• Passionate about HCZ’s cradle‑to‑career mission and college‑going culture.
• Respects and understands Harlem’s cultural context, and engages community and families with humility and respect.
• Believes in the power of collaboration across school staff, families, and external partners to ensure scholar success.

Skills & Competencies

• Strong data analysis skills with the ability to translate insights into action.
• Exceptional written and verbal communication skills.
• Organized, detail‑oriented, and adept at managing multiple priorities.
• Skilled in implementing evidence‑based interventions and monitoring fidelity.
• Comfortable with technology platforms related to student data and learning management systems.

Personal Attributes

• Student‑centered and equity‑driven.
• Resilient, reflective, and growth‑oriented.
• Collaborative and relational, yet decisive when necessary.
• Bold thinker with the courage to challenge the status quo in service of scholar achievement.

What you’ll do

• Network Performance and Data Analysis
  • Develop and maintain network‑wide dashboards, reports, and scorecards to monitor progress toward organizational goals and OKRs.
  • Analyze quantitative and qualitative data to identify trends, opportunities, risks, and areas for improvement.
  • Partner with network leaders to establish performance metrics and monitor progress across academic, operational, talent, and enrollment priorities.
  • Synthesize complex information into clear, actionable insights and presentations for senior leadership, boards, and other stakeholders.
  • Ensure the accuracy, integrity, and consistency of network reporting systems.
• Continuous Improvement
  • Lead the implementation and monitoring of network continuous improvement processes and routines.
  • Facilitate regular progress reviews, reflection cycles, and accountability structures across departments.
  • Identify opportunities to streamline processes, improve collaboration, and enhance organizational effectiveness.
  • Support leaders in developing action plans and monitoring progress toward established goals.
  • Promote a culture of data‑informed decision‑making and continuous learning.
• Cross‑Functional Initiatives
  • Coordinate network‑wide initiatives aligned with organizational priorities, including enrollment growth, teacher pipeline development, and other emerging needs.
  • Develop project plans, timelines, milestones, and success measures for key initiatives.
  • Monitor implementation progress and ensure alignment across departments.
  • Identify barriers to execution and recommend solutions to support successful outcomes.
• Network Programming and Operations
  • Design and coordinate network‑wide events and experiences, including leadership retreats, professional development days, convenings, and other cross‑functional meetings.
  • Collaborate with internal teams to develop agendas, materials, logistics, and communications.
  • Manage project timelines and operational plans to ensure high‑quality execution.
  • Support additional operational priorities within the Superintendent's Office and Business Administration team as needed.

Schedule

Monday – Friday

Benefits

• Highly competitive base salaries
• Up to $30,000 Student Loan Forgiveness
• Paid time off
• Employee referral bonus
• Career advancement
• No‑cost health insurance
• Life Insurance
• Short‑term and long‑term disability
• Additional voluntary benefits
• Wellness discounts
• Commuter benefits
• Financial wellness perks
• Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more).

The salary range for this position is $140,000-$150,000 per year. To be considered, interested applicants can also submit a cover letter and resume to [e-mail]. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children’s Zone is an EOE.

Special Considerations

Must be accessible for emergencies that require support after work hours and on the weekends.