Strategic Operations Leader: Towing & Dispatch

Vehicle Management Solutions LLC

Georgia

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Vehicle Management Solutions LLC is seeking an Operations Manager to oversee A-Tow Atlanta’s towing operations, driving efficiency, regulatory compliance, and exceptional service quality. You will lead dispatchers, drivers, and yard staff, while managing fleet maintenance and safety programs under the Terminal Manager’s direction.

The role requires strong leadership, knowledge of towing regulations, and the ability to analyze operations data to optimize costs and performance.

Qualifications

3-5 years in towing, transportation, logistics, or related field.
Proven leadership experience in an operations or management role.
Strong knowledge of towing regulations, impound laws, and industry best practices.
Excellent problem-solving and decision-making abilities.
Strong communication and interpersonal skills.
Proficiency in dispatch and fleet management software (preferred).
Valid driver’s license.

Responsibilities

Oversee daily towing operations, including dispatching, vehicle storage, and impound procedures.
Improve operational efficiency and customer satisfaction.
Lead, train, and evaluate dispatchers, drivers, and yard personnel.
Ensure compliance with local, state, and federal towing regulations and safety policies.
Maintain relationships with clients, law enforcement, and regulatory agencies.
Monitor fleet maintenance schedules and equipment utilization.
Assist with budgeting, cost control, and revenue optimization.
Generate reports and communicate performance metrics to leadership.