Strategic Operations Lead — Marketplace Growth

Fay Nutrition; San Francisco (CA); On-site; USD 120,000 - 185,000; Full time

Job summary

Fay is seeking a strategic Business Operations leader in San Francisco to own data-driven decision support across payers, providers, and members. You will drive insights, optimize operating cadences, and enable growth by turning analytics into executable actions.

This role requires comfort with ambiguity and cross-functional work across a fast-growing healthtech marketplace. You’ll collaborate with Product, Provider Operations, and other teams to shape product decisions, build scalable

Qualifications

• 4+ years in business operations, strategy, chief of staff, or similar roles in high-growth startup, tech company, or consulting.
• Strong analytical skills with experience working directly with data, dashboards, and reporting (SQL preferred or willingness to learn).
• Proven ability to own metrics and operating cadence in a fast-paced environment.
• Strong prioritization and judgment in ambiguous, high-change environments.
• Comfortable moving across functions and priorities — able to shift focus between payer, provider, and member workstreams as the business needs.
• Experience working across multiple functions and managing cross-functional execution without direct authority.
• Excellent communication skills, including writing clear, structured memos and presentations for senior audiences.
• MBA a plus, but not required.

Responsibilities

• Partner with Product, Payer Operations, and other teams to operationalize new features and ensure real-world needs shape product decisions.
• Own weekly metrics reviews, OKR tracking, and monthly reporting with dashboards and analytics.
• Build and maintain operating cadence across multiple teams and initiatives.
• Surface risks, identify gaps, and drive accountability across cross-functional programs.
• Take on ambiguous, high-priority problems with full ownership and support hiring as the team scales.

Skills

Data analysis

SQL

Dashboards & reporting

Cross-functional collaboration

Strategic thinking

Education

MBA (preferred)

Tools

SQL

Job description

Fay is seeking a strategic Business Operations leader in San Francisco to own data-driven decision support across payers, providers, and members. You will drive insights, optimize operating cadences, and enable growth by turning analytics into executable actions.

This role requires comfort with ambiguity and cross-functional work across a fast-growing healthtech marketplace. You’ll collaborate with Product, Provider Operations, and other teams to shape product decisions, build scalable