Strategic Operations & Field Supply Lead

McClement; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

McClement in Chicago seeks a dynamic Manager, Operations & Field Supply Support to drive execution across initiatives within the U.S. system.

This role sits at the intersection of operations, supply chain, equipment, and product deployment, helping ensure successful implementation of new products, processes, and cost-saving programs. You’ll partner with cross-functional teams, suppliers, and restaurant operators to deliver scalable solutions that improve efficiency, reduce risk, and enhance

Qualifications

• Bachelor’s degree preferred in a related field.
• 7+ years in restaurant operations, equipment, field service, or related areas.
• QSR industry experience preferred (management/tech).
• Experience with procedure development or equipment deployment is a plus.
• Knowledge of supply chain logistics is a plus.
• People management experience is a plus.
• Strong analytical, mathematical, and communication skills.
• Proficiency in MS Office.

Responsibilities

• Lead field supply service initiatives across operations, equipment deployment, and yield studies.
• Partner with cross-functional stakeholders to identify and execute cost-saving opportunities.
• Support category development, including testing new products and equipment.
• Identify and root-cause risks across logistics, operations procedures, restaurant costs, and production.
• Design and execute restaurant-based testing strategies for new procedures and equipment.
• Develop training tools and materials to support testing and system rollout.
• Conduct end-to-end assessments of equipment and procedures to validate effectiveness.
• Analyze performance data to identify variation, inefficiencies, and improvement opportunities.
• Lead system-wide yield studies, partnering with culinary and operations teams.
• Collect and analyze both quantitative and qualitative data (e.g., servings per unit, waste).
• Translate findings into actionable recommendations that support large-scale product deployment.
• Collaborate with suppliers to develop new equipment solutions and improve existing processes.
• Communicate effectively with internal leaders, suppliers, and franchisees.
• Navigate governance processes to advance and execute initiatives.
• Remove operational roadblocks and enhance system-wide efficiency.

Skills

Analytical Thinking

Problem Solving

Attention to Detail

Communication & Stakeholder Engagement

Continuous Improvement Mindset

Customer Focus

Multi-Tasking & Prioritization

Project Management

Results Orientation

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

McClement in Chicago seeks a dynamic Manager, Operations & Field Supply Support to drive execution across initiatives within the U.S. system.

This role sits at the intersection of operations, supply chain, equipment, and product deployment, helping ensure successful implementation of new products, processes, and cost-saving programs. You’ll partner with cross-functional teams, suppliers, and restaurant operators to deliver scalable solutions that improve efficiency, reduce risk, and enhance