Operations Manager

McClement; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

McClement in Chicago seeks a dynamic Manager, Operations & Field Supply Support to drive execution across initiatives within the U.S. system.

This role sits at the intersection of operations, supply chain, equipment, and product deployment, helping ensure successful implementation of new products, processes, and cost-saving programs. You’ll partner with cross-functional teams, suppliers, and restaurant operators to deliver scalable solutions that improve efficiency, reduce risk, and enhance

Qualifications

• Bachelor’s degree preferred in a related field.
• 7+ years in restaurant operations, equipment, field service, or related areas.
• QSR industry experience preferred (management/tech).
• Experience with procedure development or equipment deployment is a plus.
• Knowledge of supply chain logistics is a plus.
• People management experience is a plus.
• Strong analytical, mathematical, and communication skills.
• Proficiency in MS Office.

Responsibilities

• Lead field supply service initiatives across operations, equipment deployment, and yield studies.
• Partner with cross-functional stakeholders to identify and execute cost-saving opportunities.
• Support category development, including testing new products and equipment.
• Identify and root-cause risks across logistics, operations procedures, restaurant costs, and production.
• Design and execute restaurant-based testing strategies for new procedures and equipment.
• Develop training tools and materials to support testing and system rollout.
• Conduct end-to-end assessments of equipment and procedures to validate effectiveness.
• Analyze performance data to identify variation, inefficiencies, and improvement opportunities.
• Lead system-wide yield studies, partnering with culinary and operations teams.
• Collect and analyze both quantitative and qualitative data (e.g., servings per unit, waste).
• Translate findings into actionable recommendations that support large-scale product deployment.
• Collaborate with suppliers to develop new equipment solutions and improve existing processes.
• Communicate effectively with internal leaders, suppliers, and franchisees.
• Navigate governance processes to advance and execute initiatives.
• Remove operational roadblocks and enhance system-wide efficiency.

Skills

Analytical Thinking

Problem Solving

Attention to Detail

Communication & Stakeholder Engagement

Continuous Improvement Mindset

Customer Focus

Multi-Tasking & Prioritization

Project Management

Results Orientation

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Manager, Operations & Field Supply Support

Salary Range $70,000-$90,000

Overview

We’re looking for a dynamic and strategic Manager, Operations & Field Supply Support to help drive execution across key initiatives within the McDonald’s U.S. system. This role sits at the intersection of operations, supply chain, equipment, and product deployment, playing a critical part in ensuring successful implementation of new products, processes, and cost‑saving initiatives.

You’ll partner with cross‑functional teams, suppliers, and restaurant operators to deliver scalable solutions that improve efficiency, reduce risk, and enhance overall system performance.

What You’ll Do

Drive Operational Excellence & Strategy

• Lead and support field supply service initiatives, including operations supply, equipment deployment, and yield studies
• Partner with cross‑functional stakeholders to identify and execute cost‑saving opportunities
• Support category development, including testing new products and equipment
• Identify and root‑cause risks across logistics, operations procedures, restaurant costs, and production

Lead Testing, Deployment & Continuous Improvement

• Design and execute restaurant‑based testing strategies for new procedures and equipment
• Develop training tools and materials to support testing and system rollout
• Conduct end‑to‑end assessments of equipment and procedures to validate effectiveness
• Analyze performance data to identify variation, inefficiencies, and improvement opportunities

Own Yield Studies & Data Insights

• Lead system‑wide yield studies, partnering with culinary and operations teams
• Collect and analyze both quantitative and qualitative data (e.g., servings per unit, waste)
• Translate findings into actionable recommendations that support large‑scale product deployment

Engage Suppliers & Stakeholders

• Collaborate with suppliers to develop new equipment solutions and improve existing processes
• Communicate effectively with internal leaders (including Director‑level stakeholders), suppliers, and franchisees
• Navigate governance processes to successfully advance and execute initiatives
• Remove operational roadblocks and enhance system‑wide efficiency

You’ll Thrive Here If You…

• Enjoy working at the intersection of operations, supply chain, and innovation
• Are a problem‑solver who can quickly identify root causes and implement practical solutions
• Thrive in a fast‑paced, ever‑changing environment with multiple priorities
• Are highly analytical and love turning data into actionable insights
• Can confidently communicate and influence across all levels, including senior leadership and external partners
• Are both strategic and hands‑on, comfortable moving from big‑picture thinking to field execution
• Take ownership and are driven to deliver measurable results
• Excel at collaboration, building strong relationships across teams, suppliers, and franchisees
• Are passionate about continuous improvement and finding better ways to work

What You Bring

• Bachelor’s degree preferred
• 7+ years of experience in restaurant operations, equipment, field service, or related areas
• Background in the Quick Service Restaurant (QSR) industry (management and/or technology strongly preferred)
• Experience with procedure development or equipment deployment (preferred)
• Knowledge of supply chain logistics (a plus)
• Previous people management experience (a plus)
• Strong analytical, mathematical, and communication skills (written and verbal)
• Proficiency in Microsoft Office tools

Core Competencies

• Analytical Thinking & Problem Solving
• Attention to Detail
• Communication & Stakeholder Engagement
• Continuous Improvement Mindset
• Customer Focus
• Multi‑Tasking & Prioritization
• Project Management
• Results Orientation

ADA Requirements

• Ability to lift 10-50 lbs
• Ability to stand/walk for extended periods
• Occasional exposure to temperature and humidity changes

Why Join McClement

• At McClement, our values guide how we work and how we treat one another. We believe in collaboration, accountability, and continuous improvement, and we take pride in creating an environment where people feel respected, supported, and empowered to do their best work.

Equal Employment Opportunity Statement

McClement is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.