Strategic Operations Architect

Napster Corp.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Napster Corp. is seeking a Senior Business Operations Manager to own the operational backbone and scale growth across Product, Engineering, Sales, Partnerships, Finance, Legal, and Operations. You will build processes, governance, reporting, and cross-functional coordination to ensure efficiency and transparency.

The role requires experience turning complexity into structure, partnering with the EVP, Strategic Execution, and driving initiatives from planning to execution, metrics, and dashboards.

Qualifications

• 7+ years of experience in business operations or strategy roles.
• Experience coordinating across Product, Engineering, Sales, Partnerships, Finance, Legal, and Operations.
• Strong project and program management skills for launches and initiatives.
• Experience managing business systems, procurement processes, and vendors.

Responsibilities

• Establish and improve operational processes and governance frameworks.
• Drive cross-functional initiatives and align across departments.
• Develop operating procedures, approval workflows, and decision frameworks for strategic initiatives.
• Track operational risks, dependencies, and strategic initiatives.
• Support leadership in planning, execution, and organizational effectiveness.
• Ensure readiness for new initiatives, market launches, and strategic programs.
• Own and manage systems including CMS platforms and knowledge management.
• Partner with Sales, Partnerships, Product, Engineering, Finance, and Legal to ensure systems support growth.

Skills

Cross-functional collaboration

Strategic thinking

Project management

Program management

Stakeholder management

Operations leadership

Operations analytics

Communication

Tools

CMS platforms

Knowledge management systems

Contract management tools

Workflow management tools

Job description

Napster Corp. is seeking a Senior Business Operations Manager to own the operational backbone and scale growth across Product, Engineering, Sales, Partnerships, Finance, Legal, and Operations. You will build processes, governance, reporting, and cross-functional coordination to ensure efficiency and transparency.

The role requires experience turning complexity into structure, partnering with the EVP, Strategic Execution, and driving initiatives from planning to execution, metrics, and dashboards.