Strategic Office Coordinator | EMR & Scheduling

Crittenton Services; Weirton (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

Paid Holidays + Birthday

401(k) Plan

Life Insurance (fully funded)

Tuition Assistance Program

Professional Development Training

Employee Assistance Program

Employee Referral Program

Job summary

Wellspring Family Services in Weirton, WV seeks a full-time Office Coordinator to support daily department activities while upholding strict confidentiality of all records and client information.

The role involves handling calls, scheduling appointments, managing referrals and invoicing, and assisting with EMR systems and document control. Strong organization and data entry skills are essential.

Qualifications

• High School diploma or GED certificate. An associates degree is preferred.
• Experience with Word and Excel; clerical tasks; copier, fax; 40 wpm; multi-line phone system.
• Excel and Word testing will be required.
• Ability to organize and prioritize workload; think independently and problem solve; handle crisis calls.
• Prior experience with EMR form build or relevant experience preferred.

Responsibilities

• Oversee general secretarial duties: answer phones, transfer calls, take messages, mail, and maintain office equipment.
• Maintain filing system for agency documents, including non-electronic forms.
• Collect co-pays, verify insurance, and manage invoices.
• Complete referral forms when referrals are accepted.
• Contact payor sources to confirm reimbursement eligibility.
• Assist with scheduling for intakes, Treatment Plan updates, testing, therapy sessions.
• Maintain documentation in the EMR system and pull reports.
• Assist with form building in EMR and web-based programs.

Skills

Phone system

Typing 40 wpm

Word & Excel

Organization

Problem solving

Education

High School diploma or GED

Associates degree preferred

Tools

EMR system

Job description

Wellspring Family Services in Weirton, WV seeks a full-time Office Coordinator to support daily department activities while upholding strict confidentiality of all records and client information.

The role involves handling calls, scheduling appointments, managing referrals and invoicing, and assisting with EMR systems and document control. Strong organization and data entry skills are essential.