National Account Manager

Buckland; South Carolina; Vor Ort; USD 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Benefits package

Retirement plan matching

Collaborative environment

Professional development

Remote work available

Zusammenfassung

Buckland in Georgia is seeking a National Account Manager to lead strategic accounts, maximize sales opportunities, and build long-term relationships with customers by coordinating with Sales and Operations. This role requires 10+ years in Customs Brokerage, 5+ years with national accounts, a Business-related degree, and strong MS Office skills; occasional travel up to 25% is expected.

We offer a competitive salary of $90,000–$110,000 per year, benefits, a collaborative environment, and remote

Qualifikationen

• 10+ years in the Customs Brokerage industry.
• 5+ years managing large and national accounts.
• College/university education in Business or related field.
• Proficiency in MS Office applications.

Aufgaben

• Manage large company accounts as primary contact and build long-term relationships.
• Coordinate with internal teams to ensure seamless client experience.
• Identify growth opportunities for upselling and cross-selling.
• Travel to client sites as needed (approx. 25%).

Kenntnisse

MS Office

Communication

Customer relations

Travel readiness

Ausbildung

Business degree

Tools

CRM software

Jobbeschreibung

Who We Are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Who We Are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for National Account Manager

What You’ll Be Doing This position is responsible for managing strategic accounts, maximizing all opportunities for sales and growth within the accounts. The National Account Manager will facilitate communication with customers and build long-term relationships to achieve business goals working alongside Sales and Operations.

What We Can Offer You

• Competitive salary, benefits package and matching retirement plan
• Compensation Range: $90.000 to $110.000 annually (subject to experience)
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization
• Remote work arrangement available for applicants who are not located at a Buckland office.

You will be responsible for

• Serve as a trusted partner managing large company accounts acting as the primary point of contact, building strong relationships based on trust and reliability to ensure their needs and expectations are consistently met.
• Proactively quarterbacking the client experience by coordinating with internal teams and resources to manage the client journey, ensuring seamless communication and collaboration to drive satisfaction and loyalty.
• Act as the client advocate within the organization, promptly addressing concerns and facilitating problem resolution to maintain high levels of client engagement.
• Shared growth plan to identify and propose growth opportunities for upselling and cross selling that align with client needs and objectives.
• Possess exceptional communication skills for engaging effectively with both internal teams and external stakeholders, demonstrate the ability to work independently, and apply critical thinking to proactively strategize and anticipate future challenges.
• Regularly assess and report on client satisfaction, using insights to continually refine and enhance the client experience by setting goals prior/post client engagement and ensure contracts are negotiated to the correct terms.
• Client servicing: includes visits and/or meetings with customers (25% travel) and reporting of any issues to the Director.
• Acquire in-depth knowledge of customers’ business activities, history, brokerage & logistic rates and analyze the sales data and trends by staying current with Industry news and regulatory changes.
• Oversee TAP monitoring and follow up account assignment.
• Oversee the transition of corporate accounts from Business Development to the Operations.
• Improve department processes and written procedures, with a focus on CRM Automation.
• Co-ordinate projects and participate in RFQ, RFI & RFP.
• Other responsibilities as assigned.

What We Need From You

• College/ University Education in Business or International Business or similar discipline.
• (CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker is an asset.
• 10+ years’ experience within the Customs Brokerage industry.
• 5+ years’ experience managing large and national accounts.
• Experience managing accounts in Freight, Warehousing, International Trades/Compliance would be an asset.
• Highly proficient in MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
• Excellent problem solving and decision-making skills
• Strong verbal and written communication skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at [e-mail]