Strategic MSP Client Success Lead

lyratechgroup; Parsippany-Troy Hills (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

Lyra Technology Group seeks a Client Success Manager for Strategic Micro Systems, an MSP in New Jersey. You will own post‑sale relationships, drive retention, and account growth by aligning IT services with clients' business goals.

You will run quarterly business reviews, develop strategic account plans, and collaborate with engineering, delivery, and sales to maximize value and renewals across an assigned book of business.

Qualifications

• 3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client‑facing role.
• Experience within MSP/IT services or technology industry is strongly preferred.
• Demonstrated ability to build and maintain executive‑level client relationships.
• Strong communication, presentation, and interpersonal skills.
• Excellent organizational, planning, and time management abilities.
• Ability to successfully manage multiple client relationships simultaneously.
• Experience using CRM platforms.

Responsibilities

• Client Relationship Management: Serve as the primary relationship owner for an assigned portfolio of managed services clients.
• Strategic Account Management: Conduct Quarterly Business Reviews (QBRs) focused on business objectives and future planning; develop strategic account plans.
• Client Success & Growth: Monitor client satisfaction, address concerns, coordinate internal resources to resolve issues; ensure successful delivery of services.
• Revenue Development: Drive organic revenue growth through account expansion, cross‑selling, and upselling initiatives.

Skills

CRM platforms

Account management

Communication skills

Executive relationships

Job description

Lyra Technology Group seeks a Client Success Manager for Strategic Micro Systems, an MSP in New Jersey. You will own post‑sale relationships, drive retention, and account growth by aligning IT services with clients' business goals.

You will run quarterly business reviews, develop strategic account plans, and collaborate with engineering, delivery, and sales to maximize value and renewals across an assigned book of business.