Strategic Client Success & Growth Lead

Lyra Technology Group; Oklahoma City (OK); Hybrid; USD 80,000 - 85,000; Full time

Job summary

Lyra Technology Group, based in Oklahoma City, OK, seeks a Client Success Manager for its operating company 3Nines Technologies. You will own post-sale client relationships, drive retention and growth, and coordinate with service delivery, technical support, and sales to deliver value.

The role targets MSP/IT services clients, requiring 3+ years in account management, strong communication, and the ability to manage multiple relationships.

Qualifications

• 3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role.
• Experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is strongly preferred.
• Demonstrated ability to build and maintain executive-level client relationships.
• Strong communication, presentation, and interpersonal skills.
• Excellent organizational, planning, and time management abilities.
• Ability to successfully manage multiple client relationships simultaneously.
• Experience using CRM platforms such as HubSpot.
• Experience with ConnectWise Manage and ConnectWise CPQ is preferred.
• Comfortable initiating commercial conversations and identifying opportunities within existing client accounts.
• Previous consultative sales or account growth experience is considered a strong asset.

Responsibilities

• Own client relationships for an assigned portfolio of managed services clients.
• Develop trusted relationships with executive stakeholders and key decision-makers.
• Serve as the primary non-technical point of contact for account-related matters and internal advocacy for clients.
• Conduct Quarterly Business Reviews focused on objectives, strategy, performance, and future planning.
• Develop account plans to increase engagement, retention, and long-term value.
• Identify opportunities to expand with additional managed services and professional services.
• Prepare proposals and coordinate recommendations with engineering and leadership.
• Manage contract renewals and renewal planning to maximize retention.

Skills

Relationship management

Communication skills

Organizational skills

Time management

Tools

HubSpot

ConnectWise Manage

ConnectWise CPQ

Job description

Lyra Technology Group, based in Oklahoma City, OK, seeks a Client Success Manager for its operating company 3Nines Technologies. You will own post-sale client relationships, drive retention and growth, and coordinate with service delivery, technical support, and sales to deliver value.

The role targets MSP/IT services clients, requiring 3+ years in account management, strong communication, and the ability to manage multiple relationships.