Strategic MSP Account Manager – Growth & Retention

The 20 MSP; Danville (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

The 20 LLC is a nationwide Managed Service Provider (MSP) that partners with businesses to deliver technology solutions and support. We seek proactive Account Managers who will own client relationships and drive adoption while aligning customer and company goals.

You will manage multiple clients regionally, communicate with stakeholders, and collaborate with cross-functional teams to meet quotas and ensure customer satisfaction. Travel may be required.

Qualifications

• Proven experience as Account Manager or similar role.
• Excellent communication and ability to influence stakeholders at all levels.
• Proficient with CRM software (Salesforce/Zoho/HubSpot) and MS Office.
• Experience managing national accounts across many clients.
• Ability to juggle multiple projects with attention to detail.
• BA/BS degree in relevant field.
• Competitive 401(k) matching and certification reimbursement.

Responsibilities

• Serve as the lead contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Drive client retention through relationship management and service excellence.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts.
• Ensure timely and successful delivery of solutions per customer needs.
• Communicate monthly/quarterly progress to internal management.
• Forecast and track key account metrics (growth, sales, retention).
• Prepare reports on account status and monitor multiple technology solutions.
• Collaborate with sales, training, onboarding, and tech teams to grow opportunities.
• Gather competitive intelligence and report findings to leadership.
• Assist customers with go-to-market strategy and quarterly business reviews.
• Travel may be required for trade shows and customer visits.

Skills

CRM proficiency

Client communication

Relationship management

Negotiation

Presentation skills

Cross-functional collaboration

Education

BA/BS in Business Administration, Communications, Sales or relevant field

Tools

Salesforce

Zoho CRM

HubSpot

Job description

The 20 LLC is a nationwide Managed Service Provider (MSP) that partners with businesses to deliver technology solutions and support. We seek proactive Account Managers who will own client relationships and drive adoption while aligning customer and company goals.

You will manage multiple clients regionally, communicate with stakeholders, and collaborate with cross-functional teams to meet quotas and ensure customer satisfaction. Travel may be required.