Strategic Meetings & Events Manager

Concord Hospitality Enterprises Co.; Grand Prairie (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Concord Hospitality seeks a dedicated hospitality professional to deliver the highest levels of customer service to internal partners and external clients, with quick, clear communication across all channels. You will manage assigned accounts and events, tracking room blocks, meeting space, concessions, deadlines, and contract details.

You will forecast group room and F&B revenue, learn hotel systems, and participate in client visits, tastings, and planning meetings to drive event success.

Responsibilities

• Provide top levels of customer service to internal partners and external clients.
• Respond in a quick, timely, and professional manner to inquiries and communicate clearly across channels.
• Manage assigned accounts and events: track room blocks, meeting space, concessions, deadlines, and key contract details.
• Forecast group rooms and F&B revenues; coordinate with internal partners to maximize hotel revenue.
• Learn and use hotel systems (Delphi, CI/TY, PMS) and participate in client site visits, tastings, and planning meetings.

Job description

Description

• Provide the highest levels of customer service to internal partners and external clients at all times.
• Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
• Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract

  clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.

• Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
• Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
• Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing
• Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
• Be willing and able to attend customer functions as needed.
• Work to consistently meet the goals and performance metrics as required for this position, as outlined by hotel brand, Concord, your Regional VPS, and your supervisor.
• Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings as necessary.
• Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
• Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality