Strategic Event Services Leader

Concord Hospitality Enterprises Co.; Alexandria (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Concord Hospitality is seeking a dynamic Director of Event Services to lead the planning and execution of group events, ensuring exceptional experiences for planners and attendees.

In this role you will oversee schedules, contracts, and billing, collaborate with Sales, Operations and Catering, and mentor a high-performing team to deliver outstanding service and drive repeat business.

Qualifications

• Experience in convention services or event planning.
• Excellent communication, organization, and time management.
• Ability to multitask and work with minimal supervision.
• Customer-focused mindset and strong interpersonal skills.
• Proficient with Delphi, PMS systems, and Microsoft Office.

Responsibilities

• Deliver outstanding customer service to internal teams and external clients.
• Manage all event details from planning through post-event follow-up.
• Collaborate with sales, operations, and catering to forecast revenue.
• Develop knowledge of hotel services and use PMS effectively.
• Attend client functions and represent the hotel professionally.
• Lead and motivate teams; support training and growth.
• Adhere to company policies and management directives.

Skills

Convention services

Event planning

Communication

Time management

Organization

Flexibility

Customer service

Tools

Delphi

PMS platforms

Microsoft Office

Job description

Description

Concord Hospitality is seeking a dynamic and detail-oriented Director of Event Services to lead the planning and execution of group events. This role is essential to delivering exceptional experiences for planners and attendees, ensuring smooth operations that drive repeat and referral business.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.

• Encourage and support team members to reach their full potential.

• Create a work environment that is a Great Place to Work for all.

• Lead with integrity, transparency, respect, and professionalism.

• Care for your team and their families.

Responsibilities:

• Deliver outstanding customer service to both internal teams and external clients.
• Manage all event details from initial planning through post-event follow-up, including room blocks, contracts, billing, and critical deadlines.
• Collaborate with sales, operations, and catering teams to forecast and maximize group room and food & beverage revenue.
• Develop comprehensive knowledge of hotel services and effectively utilize digital sales and property management systems (PMS).
• Attend client functions and represent the hotel professionally, working varied schedules as business demands.
• Work independently while leading and motivating teams to foster collaboration and proactive problem-solving.
• Achieve performance goals and support team development through training and career growth opportunities.
• Adhere to all company policies and respond to management directives promptly and professionally.

Qualifications:

• Proven experience in convention services, event planning, or related hospitality roles.
• Exceptional communication, organization, and time management skills.
• Ability to multitask, prioritize tasks, and work with minimal supervision.
• Strong interpersonal skills and a customer-focused mindset.
• Proficiency with digital sales systems such as Delphi, PMS platforms, and Microsoft Office suite.
• Flexibility to work evenings, weekends, and varied schedules as needed.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training & development opportunities
• Career advancement within our growing portfolio

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our “Associate First” culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:

“We Are Concord!”

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality