Catering Sales Manager

Concord Hospitality Enterprises Co.; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability

401(k) with company match

Discounted room rates

Training and career development

Job summary

Concord Hospitality is seeking a dynamic Catering Sales professional in Austin, TX to cultivate and secure group and event business for the portfolio of Concord-managed hotels. You will manage pre-event planning, coordinate with culinary and operations teams, and drive revenue through proactive outreach, proposals, and site visits.

The role requires at least 2 years in catering sales or related hotel sales, strong negotiation and organizational skills, and the ability to thrive in a fast-paced

Qualifications

• Minimum 2 years’ experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts (or equivalent combination of education and experience)
• Strong communication, negotiation, and organizational skills
• Ability to work a flexible schedule and thrive in a fast-paced environment
• Guest-focused with attention to detail and a commitment to delivering outstanding service

Responsibilities

• Provide the highest levels of customer service to internal partners and external clients at all times.
• Respond promptly to internal partners and external customers with clear communication representing Concord Hospitality.
• Manage pre-event, event, and post-event details including room blocks, space, concessions, reports, contracts, and billing.
• Attend customer functions as needed and forecast group rooms and F&B revenues with internal partners.
• Learn hotel food and beverage products, function space, and event details to drive successful events.
• Meet sales activity and revenue goals through proactive calls, tours, and appointments as outlined by Concord and leadership.
• Use digital sales systems and processes to implement sales strategies and achieve team goals.

Skills

Communication

Negotiation

Organization

Flexibility

Guest-focused

Job description

Description

Responsibilities:

• Provide the highest levels of customer service to internal partners and external clients at all times.
• Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel.
• Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
• Be willing and able to attend customer functions as needed.
• Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
• Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
• Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
• Learn and use digital sales systems and conceptual sales processes (i.e. CI/TY, Lightspeed, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
• Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
• Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
• Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
• Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.

Qualifications:

• Minimum 2 years’ experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts (or equivalent combination of education and experience)
• Strong communication, negotiation, and organizational skills
• Ability to work a flexible schedule and thrive in a fast-paced environment
• Guest-focused with attention to detail and a commitment to delivering outstanding service

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company matchTuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality