Strategic Managing Partner, Cloud ERP & Customer Growth

Workday; Chicago (IL); Hybrid; USD 149,000 - 264,000; Full time

Job summary

Workday is seeking a Managing Partner in its Diversified Industries practice to oversee the overall success of deployed and production customer groups, orchestrating executive relationships and ensuring successful deployment of the Workday solution.

You will collaborate with sales, consulting, and product teams, drive adoption of features, and expand value across customer portfolios while guiding complex, global accounts and focusing on retention and revenue growth.

Qualifications

• 10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Finance) solutions at a project and program manager level within the Diversified Industries arena.
• 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate.
• 8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment.
• Other Qualifications: Experience within the Diversified Industries customer base.
• Excellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives, are vital.
• Ability to empower and lead a matrixed team of individuals at multiple levels within an organization.
• Ability to manage and prioritize multiple customers’ demands balancing customer satisfaction with revenue and profitability targets.
• Experience with core AI skills such as: AI Literacy and Critical Thinking, AI‑Assisted Data Analysis, Workflow Automation, Prompt Engineering, and Ethical AI Judgment and Governance.
• Have a dedication to continuous improvement in the way we serve our customers.
• Proven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential.
• Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued.
• Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment.
• Strong account planning skills, with the ability to analyze customer needs and develop targeted sales and marketing strategies to drive customer retention and revenue growth, are highly valued.
• Demonstrated credibility, built on honesty, expertise, and consistent communication to foster trust and confidence with stakeholders, is critical for success in this role.
• Strong customer engagement skills, with a focus on building relationships, driving customer satisfaction, and utilizing effective communication strategies to increase retention and sales growth, are essential.
• Strong ability to identify and understand customer needs through market research, feedback analysis, and problem‑solving to inform product development, marketing strategies, and customer service improvements, is essential.
• Travel up to 50%.

Responsibilities

• Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and post‑production services, into your customer base and ensure they’re getting maximum value from the product.
• Have overall responsibility for the successful deployment of the Workday solution, driving adoption, guiding customers in the implementation of new features and products and selling additional services to support their strategy.
• Participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio.
• Drive customer self‑sufficiency by ensuring customers understand how to engage with the Workday services organization.
• Partner with workmates to position additional value available through in‑subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem.
• Participate in partner selection for non‑Workday primed engagements.
• Guide large, partner‑led accounts with global complexity such as M&A and divestitures.
• Create the strategic plan across the customer architecture serving on and actively participate in customer steering committee meetings and nurturing executive relationships.
• Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline, and critical deployment issues, may act as the point of contact to facilitate and resolve escalated customer and/or project issues.
• Engage other service resources as necessary to support account planning and feature adoption strategies.
• Leverage customer relationships as needed for prospect references.

Skills

Cloud SaaS ERP

C-level relationships

Stakeholder management

Account planning

Implementation leadership

AI literacy

Travel 50%

Job description

Workday is seeking a Managing Partner in its Diversified Industries practice to oversee the overall success of deployed and production customer groups, orchestrating executive relationships and ensuring successful deployment of the Workday solution.

You will collaborate with sales, consulting, and product teams, drive adoption of features, and expand value across customer portfolios while guiding complex, global accounts and focusing on retention and revenue growth.