Strategic Logistics Account Manager

PepsiCo Deutschland GmbH; Plano (TX); On-site; USD 55,000 - 82,000; Full time

Job summary

PepsiCo Deutschland GmbH is seeking an Account Manager to oversee a portfolio of brokerage customers, driving revenue growth and service performance. You will own customer relationships, understand supply chains, and ensure shipments are executed accurately while collaborating with internal teams to meet targets.

You will monitor performance, identify optimization opportunities, and develop solutions that create value for customers and the business.

Qualifications

• Bachelor's degree preferred.
• 1–2+ years in transportation, freight brokerage, logistics, or account management preferred.
• Strong understanding of freight brokerage operations and fundamentals.
• Ability to develop and maintain strong customer relationships.
• Proactive in anticipating needs and solving issues.
• Analytical and data-driven decision making.
• Drive for results in customer service and account development.
• Ability to learn pricing techniques and brokerage tools.
• Strong negotiation and communication skills.
• Ability to prioritize multiple customers and shipments in a fast-paced environment.
• Attention to detail and commitment to operational execution.
• Collaborates across teams; accountable and ownership-driven.
• Adaptable in a growth-oriented business environment.
• Willingness to take ownership with a 'Whatever It Takes' mentality.

Responsibilities

• Develop and maintain strong relationships with key customer contacts to drive satisfaction and retention.
• Understand customers' supply chains, transportation requirements, and strategic initiatives.
• Own day-to-day execution, ensure shipments are accepted, built, scheduled, and managed.
• Monitor performance and resolve issues before they impact the customer.
• Identify growth opportunities within existing accounts and create value.
• Partner with leadership on growth strategies and account planning.
• Use market knowledge and pricing tools to support bids and pricing requests.
• Monitor profitability and seek improvements in margin and efficiency.
• Analyze KPIs and trends to identify root causes and corrective actions.
• Provide regular reporting related to volume, revenue, margin and growth.
• Forecast for assigned customers and communicate changes in volume or requirements.
• Collaborate cross-functionally to ensure commitments are met.
• Escalate significant risks and manage resolution.
• Maintain accurate customer documentation and SOPs.
• Be flexible to support needs outside normal hours.

Skills

Customer relationships

Analytical skills

Problem solving

Negotiation

Communication

Team collaboration

Time management

Account development

Data-driven decision making

Education

Bachelor's degree

Job description

PepsiCo Deutschland GmbH is seeking an Account Manager to oversee a portfolio of brokerage customers, driving revenue growth and service performance. You will own customer relationships, understand supply chains, and ensure shipments are executed accurately while collaborating with internal teams to meet targets.

You will monitor performance, identify optimization opportunities, and develop solutions that create value for customers and the business.