Strategic Legal Call Center Manager

Mayersohn Law Group, P.A.; Fort Lauderdale (FL); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) participation

Paid holidays and paid time off

Ongoing training and professional dev.

Collaborative workplace

Job summary

Mayersohn Law Group, P.A. in Fort Lauderdale is expanding its client intake and call center operations and seeks a Call Center Supervisor (Legal) to lead a high‑volume, on‑site team responsible for turning inbound inquiries into qualified consultations.

You’ll focus on building scalable workflows, coaching staff, and using data to improve conversion, client experience, and firm revenue while coordinating with attorneys and marketing.

Qualifications

• 3+ years in a professional services environment with a focus on phone-based sales, call center, or inside sales leadership.
• 3+ years of supervisory or team lead experience overseeing front-line staff.
• Exceptional communication, organization, and leadership skills.
• Proficiency with CRM platforms and spreadsheet tools such as Google Sheets; experience with Clio or GoHighLevel is a plus but not required.

Responsibilities

• Direct day-to-day operations of the Intake and Call Center team, including scheduling, coverage, and performance.
• Provide ongoing coaching, skill development, and structured performance check-ins.
• Set and enforce clear standards for call handling, productivity, and professionalism.
• Build scalable call center workflows that support a high-volume legal practice and a positive client experience.
• Monitor intake and call center activities, including calls, consultations, CRM entries, reports, and documentation for accuracy and timeliness.

Skills

Team leadership

Coaching

CRM experience

Data analysis

Communication skills

Tools

CRM platforms

Clio

GoHighLevel

Google Sheets

Job description

Mayersohn Law Group, P.A. in Fort Lauderdale is expanding its client intake and call center operations and seeks a Call Center Supervisor (Legal) to lead a high‑volume, on‑site team responsible for turning inbound inquiries into qualified consultations.

You’ll focus on building scalable workflows, coaching staff, and using data to improve conversion, client experience, and firm revenue while coordinating with attorneys and marketing.