Legal Sales & Intake Supervisor

MLG; Fort Lauderdale (FL); In loco; USD 68.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401(k) participation

Paid time off

Paid holidays

Training and development

Inclusive workplace

Descrizione del lavoro

Mayersohn Law Group, P.A. in Fort Lauderdale is seeking an experienced Call Center & Intake Supervisor to coach phone-based teams, improve intake processes, and turn inquiries into consultations and retained clients.

This on-site leadership role will manage a remote intake team and ensure a professional client experience from the first call through engagement. You will drive daily operations, quality assurance, and pipeline management, partnering with marketing and firm leadership to optimize

Competenze

• Three years in professional services with phone-based sales or intake leadership.
• Three years of supervisory or team lead experience managing frontline employees.
• Proficiency with CRM systems and spreadsheet tools (Google Sheets).
• Strong communication, organizational, and leadership skills.
• Disciplined, persistent, and accountable in managing people and results.
• Comfort handling candid performance conversations and setting clear standards.

Mansioni

• Manage daily intake and call center operations including staffing, coverage, and follow-up.
• Coach team members through feedback, training, and skill development.
• Set clear expectations for communication, call handling, and professionalism.
• Develop repeatable workflows to support a high-volume litigation practice.
• Address performance concerns and ensure consistent execution across the team.
• Review calls, CRM records, and reports for quality and timeliness.
• Lead collaboration with Marketing and AI tools to identify coaching opportunities.
• Guide intake from initial contact through consultation scheduling and retention.

Conoscenze

Communication

Organizational skills

Leadership

Coaching & development

Process improvement

Strumenti

GoHighLevel

Clio

Google Sheets

CRM systems

Descrizione del lavoro

Legal Sales &Intake Supervisor

Fort Lauderdale, FL | On-site | Full-time
$75,000 base salary + team-based performance incentives

Mayersohn Law Group, P.A. is seeking an experienced Call Center & Intake Supervisor to strengthen the way prospective clients connect with our firm. This is a hands-on leadership opportunity for someone who knows how to coach phone-based teams, improve intake processes, and turn inquiries into consultations and retained clients.

You will work on-site at our Fort Lauderdale office while managing a fully remote team of intake and inside sales professionals. Your focus will be creating a reliable, responsive operation where team members understand expectations, follow through consistently, and deliver a professional experience from the first call through engagement.

We are looking for a leader who does more than review reports—someone who identifies what needs to improve, develops practical solutions, and helps the team execute.

What you will oversee

Team performance and daily coverage

• Manage daily intake and call center operations, including staffing schedules, coverage, productivity, and follow-up.
• Coach team members through individual feedback, performance check-ins, training, and skill development.
• Establish clear expectations for communication, call handling, accountability, and professionalism.
• Develop repeatable workflows that support a growing, high-volume litigation practice.
• Address performance concerns directly and reinforce consistent execution across the team.

Call quality and intake accuracy

• Review calls, consultation activity, CRM records, reports, and supporting documentation for quality, accuracy, and timeliness.
• Ensure phone inquiries, emailed leads, and online submissions receive timely responses and appropriate follow-up.
• Maintain adherence to scripts, intake procedures, call protocols, and compliance requirements.
• Investigate missed, abandoned, and dropped calls and correct gaps in coverage or follow-through.
• Work with the AI Automations Specialist on weekly call scoring, quality reviews, and mystery-shopper-style evaluations.
• Partner with the Marketing Coordinator to use AI tools and call analytics to identify coaching opportunities and process improvements.

Conversion and pipeline management

• Guide the intake process from initial contact through consultation scheduling and signed engagement.
• Monitor lead volume, appointment-setting rates, consultation attendance, retained-client conversion, and case value trends.
• Help leadership understand lead quality, marketing source effectiveness, and where prospects stall in the intake process.
• Conduct role-playing exercises and call simulations to improve objection handling, closing skills, and consistency.
• Use performance data to make practical adjustments to call strategy and follow-up procedures.

Coordination with firm leadership

• Maintain clear communication between the intake team, attorneys, and firm leadership.
• Support smooth handoffs so prospective clients move through the process without unnecessary delays.
• Contribute to planning around marketing campaigns, intake capacity, and call center priorities.

What success looks like

Your performance will be measured by the team's results and the consistency of its execution, including:

• Strong lead-to-consultation and consultation-to-retainer conversion rates.
• Prompt responses to new inquiries and dependable follow-up.
• Improved call quality and evaluation scores.
• Accurate, complete CRM records and intake documentation.
• Reliable staffing, process adherence, and team accountability.
• Fewer missed, abandoned, or dropped calls.
• Consistent movement of prospects through the intake pipeline.

Experience and qualifications

• At least three years of experience in a professional services setting with a strong emphasis on phone-based sales, call center operations, or inside sales leadership.
• At least three years of supervisory or team lead experience managing frontline employees.
• Proficiency with CRM systems and spreadsheet tools, including Google Sheets.
• Strong communication, organizational, and leadership skills.
• A disciplined, persistent, and accountable approach to managing people and delivering results.
• Comfort having candid performance conversations and holding team members to clear standards.
• Strong motivation to achieve measurable business results and performance-based earnings.

Preferred

• Prior experience in a law firm or legal services organization.
• Familiarity with Clio or GoHighLevel.
• Spanish-language proficiency.

Compensation and benefits

• $75,000 annual base salary.
• Additional incentives tied to team performance.
• Medical, dental, and vision benefits.
• 401(k) participation.
• Paid time off and paid holidays.
• Ongoing training and professional development.
• A collaborative, supportive, and inclusive workplace.

About the firm

Mayersohn Law Group, P.A. is an AV-rated, NAMWOLF-certified litigation firm serving South Florida. Our practice includes Criminal Law, Family Law, Real Estate, and Commercial Litigation.

Founded by Leah Mayersohn, a former prosecutor with extensive trial experience, the firm pairs assertive advocacy with careful strategy and practical judgment.

Our mission is simple: Relentless where it matters. Deliberate at every turn.

Our PATHS values guide how we serve clients and work together:

• Purposeful: Take intentional action that moves matters forward.
• Accountable: Own the results, from initial intake through resolution.
• Trustworthy: Treat sensitive matters with discretion and care.
• Honest: Communicate clearly, directly, and truthfully.
• Strategic: Apply sound judgment and real-world thinking.

This is a fast-paced, results-focused environment for people who welcome direct feedback, take ownership, and follow through. As our litigation practice grows, we are investing in stronger operations and a better client experience—and this position will help lead that effort.