Strategic Leader, Site Activation & Patient Experience

Immix Biopharma (Nasdaq: IMMX); United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Immix Biopharma is seeking a Senior Director / Executive Director, Site Activation & Patient Services to build and lead the strategy for activating US treatment centers for NXC-201. This remote role will partner across Commercial, Medical Affairs, Legal and external partners to ensure a seamless provider and patient experience as we prepare for launch.

You will design scalable activation playbooks, metrics, and governance, while shaping the treatment center network and patient services

Qualifications

• Bachelor's degree required; advanced degree (MBA, PharmD or equivalent) preferred
• 10+ years of progressive experience within the biopharmaceutical industry
• Direct, hands-on experience leading or supporting site activation for an autologous CAR‑T launch required
• Experience supporting commercial launch of cell therapies in hematology/oncology strongly preferred
• Experience working directly with ATCs
• Demonstrated success leading complex cross-functional initiatives and managing strategic external partners
• Experience in emerging biotechnology or launch-stage organizations preferred

Responsibilities

• Enable Treatment Centers to Deliver NXC-201: Develop and execute the strategy for activating US ATCs
• Design the site activation operating model, playbooks, readiness criteria, success metrics and continuous improvement processes
• Partner with Sales Leadership to develop the field engagement model and drive consistent execution across the commercial organization
• Partner closely with Medical Affairs to coordinate treatment center engagement while maintaining appropriate functional roles
• Collaborate directly with Legal to prepare agreements, coordinate review of contract redlines, negotiate business terms and facilitate timely execution
• Lead cross-functional efforts to identify and remove barriers to treatment center readiness while continuously improving the activation experience
• Create an Exceptional Provider & Patient Experience: Define the strategy for provider services, patient support, and treatment center experience
• Lead the strategic relationship with patient support program (PSP) hub partner
• Help shape the end‑to‑end treatment journey to ensure operational processes integrate seamlessly into treatment center workflows
• Serve as the voice of treatment centers, providers, patients and caregivers across cross‑functional planning and decision‑making
• Continuously improve the provider and patient experience through operational excellence, customer insights and strong external partnerships
• Lead Strategic Partnerships: Lead the strategic relationship with Specialty Distribution / 3PL partner and other critical external cell orchestration service providers
• Help define the operating model, governance and performance expectations for strategic partners supporting commercialization
• Partner across Commercial, Medical Affairs, Commercial Operations, Quality, Technical Operations, Manufacturing, Regulatory Affairs, and external partners to ensure a coordinated, reliable treatment journey
• Influence cross‑functional decisions that improve operational execution while maintaining unwavering focus on ATC, provider, patient and caregiver needs
• Drive Launch Readiness: Serve as the business owner for site activation strategy and ATC readiness
• Develop the capabilities, tools and metrics required to support a successful launch
• Identify operational risks early and lead cross‑functional mitigation planning
• Help shape the long-term strategy for expanding treatment center network and supporting commercial growth following launch

Skills

Cross-functional leadership

Strategic partnership management

Customer-centric approach

Education

Bachelor's degree

MBA or PharmD preferred

Job description

Immix Biopharma is seeking a Senior Director / Executive Director, Site Activation & Patient Services to build and lead the strategy for activating US treatment centers for NXC-201. This remote role will partner across Commercial, Medical Affairs, Legal and external partners to ensure a seamless provider and patient experience as we prepare for launch.

You will design scalable activation playbooks, metrics, and governance, while shaping the treatment center network and patient services