Strategic Leader, Shared Platform Service Delivery

Penn State University

State College (Centre County)

On-site

USD 180,000 - 240,000

Full time

4 days ago

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Job summary

Penn State University is seeking a Senior Director, Shared Platform Service Delivery to lead the operational delivery of enterprise IT services across the Shared Platform portfolio. This role drives service excellence, governance, and customer-focused outcomes in a complex university setting.

The position partners with the Service Management Office and service owners to implement standards, metrics, and roadmaps, ensuring consistent adoption and execution while aligning talent and resources to

Qualifications

Progressive leadership experience in information technology, service delivery, IT operations, or related functions.
Experience leading large, complex teams (20+ employees) with accountability for performance and outcomes.
Experience overseeing enterprise platforms or shared technology services and driving service improvement.

Responsibilities

Lead service delivery operations across the Platform portfolio with strategic direction to Service Managers.
Drive cross-functional service coordination and establish consistent service management practices.
Oversee workforce planning and resource alignment to meet objectives.
Lead implementation and advancement of enterprise service management practices with SMO across the Platform.
Ensure adherence to IT service management processes and lifecycle management.
Drive customer experience, adoption, and measurable business value across platform services.
Oversee communications and act as executive escalation point for major platform issues.