Strategic Leader, North America People Ops

Aon; Chicago (IL); Hybrid; USD 140,000 - 155,000; Full time

Job summary

Aon is seeking the North America People Operations Leader to own HR operations delivery across the region. You will lead teams, drive data-driven processes, and ensure scalable, compliant HR services for peers and clients across North America.

Based in Chicago with hybrid work, you will partner with HR Technology, Data & Analytics, and regional leaders to standardize processes, manage SLAs, and optimize performance across time zones. This is a strategic, high-impact leadership role.

Qualifications

• Significant experience in HR operations/Operations or a related shared services environment, preferably with regional or multicountry scope.
• Demonstrated experience leading operational teams across multiple HR process areas and through periods of change or growth
• Proven ability to design and manage SLAs, KPIs, and SOPs, and to use data and metrics to drive performance and decisionmaking
• Experience working with HR systems, case management, and workflow tools, and comfort with introducing and embedding new technologies and processes.
• Strong people leadership skills, including coaching, performance management, and building highperforming teams.
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate across geographies, cultures, and functions.
• Bachelor's degree or equivalent work experience required; PHR Certification or equivalent desired

Responsibilities

• Lead or oversee HR operations and regional delivery across North America.
• Manage end-to-end HR processes and define performance standards (SLAs) and knowledge content.
• Guide transition and change activities when new work/processes/tools are introduced.
• Oversee knowledge bases and HR communications for consistency and clarity.
• Collaborate with HR Tech, Data & Analytics, and regional leaders to standardize processes and leverage automation.
• Support audits and drive improvements based on metrics and feedback.

Skills

HR operations leadership

Stakeholder management

Process improvement

Data-driven decision making

Change management

Team leadership

Coaching and development

Cross-cultural collaboration

Education

Bachelor's degree or equivalent

PHR Certification

Tools

HRIS systems

Case management tools

Workflow automation

Performance management tools

Job description

Aon is seeking the North America People Operations Leader to own HR operations delivery across the region. You will lead teams, drive data-driven processes, and ensure scalable, compliant HR services for peers and clients across North America.

Based in Chicago with hybrid work, you will partner with HR Technology, Data & Analytics, and regional leaders to standardize processes, manage SLAs, and optimize performance across time zones. This is a strategic, high-impact leadership role.