Strategic Leader, Business Systems & Workflow

Adobe; San Jose (CA); On-site; USD 183,000 - 265,000; Full time

Job summary

Adobe is seeking a senior Business Systems & Workflow leader to shape how work flows across the Integrated Customer Experience (ICX) organization. The role sits at the intersection of Strategy, Operations, Technology, and Customer Experience and leads the workflow and systems design to enable scale.

You will partner with Sales, Support, Product, Digital, and Technology to simplify complexity, improve workflows, and create seamless employee and customer experiences.

Qualifications

• 8+ years of experience leading business systems, process improvement, workflow management, transformation, business architecture, or related functions.
• Experience leading and developing high-performing teams.
• Demonstrated success designing and improving business processes across complex, cross-functional organizations.
• Strong understanding of workflow optimization, business systems strategy, business process design, and organizational effectiveness.
• Experience partnering across business and technical organizations to deliver measurable outcomes.
• Proven ability to influence collaborators and drive alignment across multiple teams and functions.
• Strong communication, analytical, and executive collaborator management skills.
• Experience demonstrating technology, automation, and AI-enabled solutions to improve business performance.

Skills

Leadership

Business Systems

Workflow Design

Strategy

Cross-functional Collaboration

Executive Communication

AI-enabled Solutions

Job description

Adobe is seeking a senior Business Systems & Workflow leader to shape how work flows across the Integrated Customer Experience (ICX) organization. The role sits at the intersection of Strategy, Operations, Technology, and Customer Experience and leads the workflow and systems design to enable scale.

You will partner with Sales, Support, Product, Digital, and Technology to simplify complexity, improve workflows, and create seamless employee and customer experiences.