Strategic Lead, Content Licensing Partnerships & Ops Remote

Mcgraw Hill; Columbus (OH); Remote; USD 70,000 - 90,000; Full time

Job summary

McGraw Hill seeks a Content Licensing Supplier Strategy & Operations Lead to maximize performance and scalability of external supplier partnerships across Content Licensing programs. You will own supplier operations, training, and technology enablement to drive improvements in quality, efficiency, compliance, and user experience.

This remote role acts as the subject matter expert for Permission System functionality and collaborates with product, engineering, and operations teams to design

Qualifications

• 8+ years of progressively responsible experience in content licensing, supplier/vendor management, business process management, project management, or related discipline.
• Demonstrated experience leading complex operational initiatives and delivering measurable business improvements.
• Experience developing operational standards, training programs, process documentation, and performance measures.
• Strong analytical, problem-solving, decision-making, written communication, presentation, and stakeholder-management skills.
• Proven ability to influence decisions and outcomes across teams without direct authority.
• Advanced knowledge of content licensing, rights management, publishing operations, or compliance-related workflows.
• Experience managing external supplier relationships in a large-scale operational environment.
• Experience partnering with product, engineering, or technology teams on system enhancements and workflow improvements.
• Experience evaluating or implementing automation, artificial intelligence, or digital transformation solutions.

Responsibilities

• Develop and execute supplier partnership strategies aligned with Content Licensing goals and business priorities.
• Serve as the primary relationship owner for Content Licensing external supplier operational performance, quality, and continuous improvement. Establish and govern operational standards for Content Licensing work by suppliers.
• Assess supplier readiness and performance trends. Design, implement, and continuously improve onboarding, training, and opportunities to improve supplier capability, scalability, efficiency, quality, and innovation.
• Coach supplier teams on evolving business requirements, licensing and compliance expectations, quality standards, best practices and operational processes.
• Own and maintain externally facing workflow documentation, operational playbooks, standard operating procedures, process maps, job aids, and supplier expectations. Ensure documentation remains current, scalable, consistent, and aligned with business requirements.
• Serve as the Content Licensing subject matter expert for Permission System functionality, workflows, integrations, and operational use. Act as lead advisor to product, engineering, technology support, and operations teams regarding Permission System functionality, user needs, enhancement requests, and workflow improvements.
• Recommend and support implementation of solutions that improve productivity, quality, reporting, scalability, operational effectiveness, and compliance risk reduction.
• Champion adoption of new tools, processes, and ways of working across suppliers and internal stakeholder groups.
• Lead complex cross-functional initiatives affecting supplier operations, governance, technology, and business processes.
• Provide thought leadership and consultation to Content Licensing leaders and business stakeholders.
• Identify strategic opportunities to expand supplier capacity and scalability. Partner with leadership on future-state operating model design. Anticipate future business needs and recommend strategic improvements involving supplier engagement.

Skills

Vendor management

Operations optimization

Project management

Process documentation

Stakeholder management

Automation/AI/digital transformation

Education

Bachelor's degree in related field

Job description

McGraw Hill seeks a Content Licensing Supplier Strategy & Operations Lead to maximize performance and scalability of external supplier partnerships across Content Licensing programs. You will own supplier operations, training, and technology enablement to drive improvements in quality, efficiency, compliance, and user experience.

This remote role acts as the subject matter expert for Permission System functionality and collaborates with product, engineering, and operations teams to design