Strategic Content Licensing Operations Lead (Supplier)

Mcgraw Hill; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote work

Competitive benefits

Job summary

McGraw Hill is seeking a Content Licensing Supplier Strategy & Operations Lead, a strategic individual contributor who maximizes external supplier partnerships for Content Licensing programs. You will be the subject matter expert for supplier operations, training, and technology enablement, driving improvements in quality, efficiency, compliance, and scalability.

The Lead partners with internal stakeholders to align supplier services with evolving business needs and resolves complex process

Qualifications

• 8+ years of progressively responsible experience in content licensing, supplier/vendor management, business process management, project management, or related discipline.
• Experience leading complex operational initiatives with measurable business improvements.
• Experience developing operational standards, training programs, process documentation, and performance measures.
• Strong analytical, problem-solving, decision-making, written communication, presentation, and stakeholder-management skills.
• Proven ability to influence decisions and outcomes across teams without direct authority.
• Experience partnering with product, engineering, or technology teams on system enhancements and workflow improvements.

Responsibilities

• Develop and execute supplier partnership strategies aligned with Content Licensing goals.
• Serve as the primary relationship owner for Content Licensing external supplier performance, quality, and continuous improvement; establish and govern operational standards for supplier work.
• Design, implement, and improve onboarding, training, and opportunities to improve supplier capability, scalability, efficiency, quality, and innovation.
• Coach supplier teams on evolving business requirements, licensing and compliance expectations, quality standards, best practices and operational processes.
• Own and maintain externally facing workflow documentation, operational playbooks, SOPs, process maps, job aids, and supplier expectations; ensure documentation remains current and scalable.
• Serve as Content Licensing SME for Permission System functionality, workflows, and integrations; advise product, engineering, technology support, and operations teams.
• Recommend and support implementation of solutions that improve productivity, quality, reporting, scalability, and risk reduction.
• Champion adoption of new tools, processes, and ways of working across suppliers and internal stakeholders.
• Lead complex cross-functional initiatives affecting supplier operations, governance, technology, and business processes.
• Provide thought leadership and consultation to Content Licensing leaders and business stakeholders.
• Identify strategic opportunities to expand supplier capacity and scalability; plan future-state operating model with leadership.

Skills

Analytical thinking

Problem-solving

Decision-making

Written communication

Presentation

Stakeholder management

Influence without authority

Operational excellence

Education

Bachelor's degree in related field

Equivalent experience

Job description

McGraw Hill is seeking a Content Licensing Supplier Strategy & Operations Lead, a strategic individual contributor who maximizes external supplier partnerships for Content Licensing programs. You will be the subject matter expert for supplier operations, training, and technology enablement, driving improvements in quality, efficiency, compliance, and scalability.

The Lead partners with internal stakeholders to align supplier services with evolving business needs and resolves complex process