Content Licensing Supplier Strategy & Operations Lead

Mcgraw Hill; New York (NY); Remote; USD 70,000 - 90,000; Full time

Job summary

McGraw Hill seeks a Content Licensing Supplier Strategy & Operations Lead to optimize external partnerships, governing performance, standards, and scalability across Content Licensing.

You will partner with product, engineering, and operations teams, drive onboarding and training programs, and lead initiatives that improve productivity, quality, and compliance. A US-based remote role offers opportunity to influence multiple business units.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 8+ years of progressively responsible experience in content licensing, supplier/vendor management, business process management, project management, or a related discipline.
• Demonstrated experience leading complex operational initiatives and delivering measurable business improvements.
• Experience developing operational standards, training programs, process documentation, and performance measures.
• Strong analytical, problem-solving, decision-making, written communication, presentation, and stakeholder-management skills.
• Proven ability to influence decisions and outcomes across teams without direct authority.
• Advanced knowledge of content licensing, rights management, publishing operations, or compliance-related workflows.
• Experience managing external supplier relationships in a large-scale operational environment.
• Experience partnering with product, engineering, or technology teams on system enhancements and workflow improvements.
• Experience evaluating or implementing automation, artificial intelligence, or digital transformation solutions.

Responsibilities

• Develop and execute supplier partnership strategies aligned with Content Licensing goals and business priorities.
• Serve as the primary relationship owner for external supplier operational performance, quality, and continuous improvement. Establish and govern operational standards for supplier work.
• Assess supplier readiness and performance trends. Design, implement, and improve onboarding, training, and opportunities to improve supplier capability, scalability, efficiency, quality, and innovation.
• Coach supplier teams on evolving business requirements, licensing and compliance expectations, quality standards, best practices and operational processes.
• Own and maintain externally facing workflow documentation, playbooks, SOPs, process maps, job aids, and supplier expectations.
• Serve as the Content Licensing SME for Permission System functionality, workflows, integrations, and operational use; advise product/engineering/tech teams.
• Recommend and support implementation of solutions that improve productivity, quality, reporting, scalability, and compliance risk reduction.
• Champion adoption of new tools, processes, and ways of working across suppliers and internal stakeholders.
• Lead complex cross-functional initiatives affecting supplier operations, governance, technology, and business processes.
• Provide thought leadership and consultation to Content Licensing leaders and business stakeholders.
• Identify strategic opportunities to expand supplier capacity and scalability; design future-state operating models.

Skills

Content licensing

Supplier management

Business process management

Project management

Stakeholder management

Education

Bachelor's degree in related field

Job description

McGraw Hill seeks a Content Licensing Supplier Strategy & Operations Lead to optimize external partnerships, governing performance, standards, and scalability across Content Licensing.

You will partner with product, engineering, and operations teams, drive onboarding and training programs, and lead initiatives that improve productivity, quality, and compliance. A US-based remote role offers opportunity to influence multiple business units.