Strategic Lead, AI Operations & Capacity Planning

Amazon; North Reading (MA); Hybrid; USD 198,000 - 268,000; Full time

Job summary

Amazon is seeking a Senior Manager, Technical Product Management to lead GO-AI central operations, including quality assurance, labor planning, capacity management, and people development initiatives. You will own the strategy for GO-AI operations capabilities and translate demand into production-ready capacity plans.

You will drive efficiency, adopt tools for workforce planning, and lead AI-enabled process improvements while aligning with engineering, science, and product leadership across a

Qualifications

• 10+ years of technical product or program management experience.
• 6+ years of team management experience.
• Experience owning roadmaps and defining features.
• Bachelor's degree required.
• Experience cross-functionally with technical and non-technical teams.

Responsibilities

• Define and execute strategy for GO-AI's central operations capabilities.
• Deliver annual operational efficiency targets through kaizen, process automation, and workforce utilization improvements.
• Translate variable customer demand into reliable capacity plans that balance cost, quality, and delivery speed.
• Convert program-specific operational patterns into standardized service offerings that scale across the portfolio.
• Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness with new program launches and evolving AI model requirements.
• Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes.
• Represent operations in cross-functional forums with engineering, science, and product leadership.
• Lead and develop a geographically distributed team across the United States, India, and Costa Rica, ensuring alignment and operational consistency across time zones.

Skills

Technical PM leadership

Roadmap strategy

Cross-functional collaboration

Capacity planning

People development

Global teams

Education

Bachelor's degree

Tools

WFM platforms

Job description

Amazon is seeking a Senior Manager, Technical Product Management to lead GO-AI central operations, including quality assurance, labor planning, capacity management, and people development initiatives. You will own the strategy for GO-AI operations capabilities and translate demand into production-ready capacity plans.

You will drive efficiency, adopt tools for workforce planning, and lead AI-enabled process improvements while aligning with engineering, science, and product leadership across a