Key Account Manager

PPL Corporation; Wilkes-Barre (Luzerne County); On-site; USD 90,000 - 120,000; Full time

Job summary

PPL Electric Utilities, part of PPL Corporation, seeks a Key Accounts liaison to serve major industrial and commercial customers, handling business and operational matters related to electricity costs, rate cases, load and energy management, and tariffs.

The role focuses on building trusted relationships, providing a single point of contact, coordinating with internal teams, and ensuring timely insights on customer plans and regulatory changes.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Five years’ experience directly working with external customers in a sales, marketing, or account management function.

Responsibilities

• Develop and sustain an effective relationship with assigned accounts that earns the trust and confidence of Key Accounts regarding how the electricity provided by PPL EU impacts their business.
• Provide a single point of contact for assigned Key Accounts to communicate with PPL EU on all electricity and service-related issues, being available beyond routine business hours to address service concerns.
• Collaborate with PPL's internal resources to ensure Key Accounts' needs for service and information from PPL are met in an effective, efficient, and timely manner.
• Provide PPL EU with accurate and timely intelligence regarding Key Accounts' plans related to energy consumption, opinions about rate options and tariffs, service needs, and overall opinion about PPL. Key Account load data will be particularly important for PPL EU's planning purposes.
• Effectively balance the diverse needs of Key Accounts so that the end result is a consistently high level of communication, service, and satisfaction to Key Accounts and highly reliable and timely intelligence to PPL functions.
• Maintain up-to-date knowledge about issues, rates, and service requirements and broker timely and effective responses to Key Accounts issues and questions about electric service and related economic issues.
• Engage Key Accounts proactively to convey information or suggest improvements that benefit PPL EU and/or the Key Accounts.
• Represent PPL EU at industry trade shows and public speaking engagements.
• Maintain physical presence in the office/on-site to engage in face-to-face interaction and coordination of work.
• May be assigned an Electric Utilities emergency and storm role that may require work after-hours during storms and other emergencies.
• All positions requiring driving are included as safety sensitive.

Skills

Relationship management

Account management

Customer communication

Sales

Education

Bachelor’s Degree or equivalent experience

Job description

Company Summary

PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. With over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards. PPL Electric is a major employer and an active supporter of the communities it serves, empowering employees, community members and initiatives through volunteerism and investments in organizations that support education, sustainability, and wellbeing.

Overview

This position is expected to be the primary liaison between PPL Electric Utilities (PPL EU) and its major industrial and commercial customers (Key Accounts) for business and operational matters related to the cost of electricity (especially POLR), rate cases, load and energy management programs and key PPL issues. The relationship with Key Accounts is critical to PPL EU to obtain timely intelligence about customer plans that could impact electric service and to communicate changes in regulation, tariff, and rates. It is also critical to maintaining a positive reputation with influential industry leaders in the community. The position would be accountable for routinely interacting with Key Accounts in the assigned segment and assuring highest levels of customer satisfaction. This position allows you to work from any PPL EU office location.

Responsibilities

• Develop and sustain an effective relationship with assigned accounts that earns the trust and confidence of Key Accounts regarding how the electricity provided by PPL EU impacts their business.
• Provide a single point of contact for assigned Key Accounts to communicate with PPL EU on all electricity and service-related issues, being available beyond routine business hours to address service concerns.
• Collaborate with PPL's internal resources to ensure Key Accounts' needs for service and information from PPL are met in an effective, efficient, and timely manner.
• Provide PPL EU with accurate and timely intelligence regarding Key Accounts' plans related to energy consumption, opinions about rate options and tariffs, service needs, and overall opinion about PPL. Key Account load data will be particularly important for PPL EU's planning purposes.
• Effectively balance the diverse needs of Key Accounts so that the end result is a consistently high level of communication, service, and satisfaction to Key Accounts and highly reliable and timely intelligence to PPL functions.
• Maintain up-to-date knowledge about issues, rates, and service requirements and broker timely and effective responses to Key Accounts issues and questions about electric service and related economic issues.
• Engage Key Accounts proactively to convey information or suggest improvements that benefit PPL EU and/or the Key Accounts.
• Represent PPL EU at industry trade shows and public speaking engagements.
• Maintain physical presence in the office/on-site to engage in face-to-face interaction and coordination of work.
• May be assigned an Electric Utilities emergency and storm role that may require work after-hours during storms and other emergencies.
• All positions requiring driving are included as safety sensitive.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Five years’ experience directly working with external customers in a sales, marketing, or account management function.

Preferred Qualifications

• Advanced Degree.
• PE license in the state of Pennsylvania.
• Five years’ experience with electric or gas service, rates, tariffs, and/or project management providing service to large customers.
• Knowledge of electric service requirements, tariffs, and rates.
• Financial and economic analysis skills.
• Superior communication skills (including effective listening) and customer relations skills.