Strategic Key Accounts Director

ThermoFisher Scientific; Boston (MA); On-site; USD 171,000 - 250,000; Full time

Benefits offered by this job

Medical and dental plans

Vision plan

Employee assistance and family support

Paid time off (PTO) 120 hours

Holidays

Parental leave

401(k) retirement plan

ESPP

Job summary

Thermo Fisher Scientific in Boston, MA is seeking a Strategic Key Accounts Director to lead enterprise-wide, multi-site partnerships, delivering solutions that align with customer goals.

You will develop account plans, guide cross-functional teams, manage governance, and drive profitable growth while traveling to customer sites 25-50%. The role offers a comprehensive total rewards package.

Qualifications

• Masters Degree plus 12 years of senior account management or business development experience.
• Preferred fields: scientific (chemistry/ biochemistry/ chemical engineering) or business.
• Strong background in pharma/biotech industry dynamics.
• Experience managing strategic relationships at executive levels.
• Financial and analytical skills including P&L management.
• Proven ability to grow revenue via strategic account planning.
• Excellent presentation, negotiation, and communication skills.
• Willingness to travel 25–50% to customer sites.
• Experience with governance programs and cross-functional teams.

Responsibilities

• Develop and execute strategic account plans with cross-functional teams.
• Serve as primary relationship manager for strategic accounts.
• Implement governance programs and expand business opportunities.
• Collaborate across divisions to identify growth opportunities.
• Deliver enterprise-wide solutions with a strong focus on customer outcomes.

Skills

Strategic account management

Business development

P&L management

Financial & analytical skills

Executive relationship management

Cross-functional leadership

Negotiation and presentation skills

Travel willingness

Education

Master's degree (Science or Business)

Tools

CRM systems

Microsoft Office

Business analytics tools

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join our team as a Strategic Key Accounts Director and contribute to growth for Thermo Fisher Scientific's most valuable customer partnerships. In this role, you'll develop and execute strategic account plans working closely with cross-functional teams to deliver innovative, enterprise-wide solutions. As the primary relationship manager for strategic accounts, you'll guide account management teams, implement governance programs, and expand business opportunities while providing an excellent customer experience.

You’ll collaborate with leaders across divisions to identify growth opportunities, address critical issues, and ensure consistent service delivery. This role provides an opportunity to work with Thermo Fisher's comprehensive portfolio of products and capabilities while helping customers advance their scientific missions. Your strategic insights and relationship-building skills will help strengthen customer partnerships and drive profitable growth across multiple service lines and sites.

REQUIREMENTS

• Masters Degree plus 12 years of experience in senior account management or business development within pharmaceutical, biotechnology, or life sciences industries
• Preferred Fields of Study: Scientific field (chemistry, biochemistry, chemical engineering) or business
• Strong background in science with deep understanding of pharmaceutical/biotech industry dynamics
• Experience managing strategic customer relationships at executive levels
• Financial and analytical skills, including P&L management and complex deal structuring
• Relationship-building abilities and influence skills in matrix environments
• Experience growing revenue through strategic account planning and execution
• Project management capabilities and experience leading cross-functional teams
• Strong presentation, negotiation, and communication skills
• Proficiency with CRM systems, Microsoft Office, and business analytics tools
• Ability to travel 25-50% to customer sites
• Experience with governance programs and executive-level customer engagement
• Experience developing and implementing strategic growth initiatives
• Strong understanding of regulatory requirements and industry compliance standards
• Additional language capabilities preferred
• Commitment to Thermo Fisher's values of Integrity, Intensity, Innovation and Involvement

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $170,600.00-$250,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.