Strategic Key Account Partner

KELTEC; Hudson (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Keltec, a leading manufacturing fitters company in Hudson, Ohio, is seeking a Key Account Specialist to manage our most important clients. You will understand client needs, deliver tailored solutions, and serve as the primary point of contact to coordinate with sales, marketing, and product teams.

Focuses include driving revenue retention and growth, negotiating contracts, and ensuring high customer satisfaction through proactive communication, detailed account analysis, and timely reporting on

Qualifications

• Bachelor's degree and minimum 3 years experience in account management, sales, or customer service.
• Proven track record of managing key accounts and achieving sales targets.
• Strong communication and interpersonal skills with CRM proficiency.

Responsibilities

• Develop and maintain strong, long‑lasting client relationships with assigned key accounts.
• Serve as the lead point of contact for all customer account management matters.
• Collaborate with internal teams such as sales, marketing, and product development to ensure timely and successful delivery of solutions.
• Identify opportunities for account growth and work proactively to expand business within existing accounts.
• Monitor and analyze account performance metrics to provide insights and recommendations for improvement.
• Prepare regular reports on account status, including forecasts and potential risks.
• Address client inquiries and resolve issues efficiently to maintain high customer satisfaction.
• Negotiate contracts and agreements to maximize profit while ensuring client needs are met.

Skills

Strong communication

Interpersonal skills

CRM proficiency

Microsoft Office

Analytical skills

Negotiation skills

Multilingual abilities

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Keltec, a leading manufacturing fitters company in Hudson, Ohio, is seeking a Key Account Specialist to manage our most important clients. You will understand client needs, deliver tailored solutions, and serve as the primary point of contact to coordinate with sales, marketing, and product teams.

Focuses include driving revenue retention and growth, negotiating contracts, and ensuring high customer satisfaction through proactive communication, detailed account analysis, and timely reporting on