Strategic Key Account Manager — Regulated Industries

Tresca; San Jose (CA); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Professional development opportunities

Job summary

Trescal in San Jose, CA is seeking a strategic Key Account Manager to maintain and expand a portfolio of strategic accounts within highly regulated industries. You will lead cross-functional teams, drive service expansions, and manage renewals to ensure value and compliance across ISO 17025, GMP, GxP, FDA, and related standards.

The role requires relationship-building across quality, engineering, operations, and procurement, with travel to support multi-site deployments and customer growth.

Qualifications

• 3+ years in key account management or customer success.
• Experience with life sciences, Aerospace, or regulated environments preferred.
• Strong service-based selling and long-term contract management.
• Excellent communication, negotiation, and relationship skills.
• Ability to collaborate cross-functionally and manage multiple priorities.
• Proficiency with CRM platforms and Microsoft Office.
• Willingness to travel periodically within the assigned region.

Responsibilities

• Own and manage a defined portfolio of existing key accounts.
• Build trusted relationships with stakeholders across quality, engineering, operations, and procurement.
• Ensure contract compliance, customer satisfaction, and long-term retention.
• Identify opportunities to grow revenue within existing accounts through service expansion and renewals.
• Promote calibration, on-site services, asset management, validation, and other offerings.
• Lead pricing discussions, renewals, and upsell initiatives while protecting margin.
• Develop and execute account plans and conduct regular business reviews.
• Understand customer regulatory environments and align services accordingly.

Skills

Key account management

CRM platforms

Negotiation

Relationship management

Cross-functional collaboration

Communication

Microsoft Office

Education

Bachelor's degree in Business, Engineering, or related field

Tools

Microsoft Office

CRM platforms

Job description

Trescal in San Jose, CA is seeking a strategic Key Account Manager to maintain and expand a portfolio of strategic accounts within highly regulated industries. You will lead cross-functional teams, drive service expansions, and manage renewals to ensure value and compliance across ISO 17025, GMP, GxP, FDA, and related standards.

The role requires relationship-building across quality, engineering, operations, and procurement, with travel to support multi-site deployments and customer growth.