Strategic Key Account Manager: Grow Relationships & Value

Corpay; Brentwood (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) enrollment

Virtual fitness classes

Generous PTO

Employee discounts

Job summary

Corpay is seeking a Key Account Manager for our NA Fuel division, based in Brentwood, TN. This role serves as the primary client services contact for a portfolio, handling satisfaction, retention, service resolution, and account health.

You will build strong customer relationships, resolve day-to-day issues, coordinate with internal partners, and help customers understand the value of Corpay products. This office-based role emphasizes customer-service excellence and growth within account

Qualifications

• Minimum 3 years of call center, customer service, account support, client services, or related customer-facing experience.
• Prior account management, relationship management, or B2B customer support experience preferred.
• Proficiency with CRM, reporting, and workflow tools; Salesforce knowledge is a plus.

Responsibilities

• Serve as the primary point of contact for assigned accounts, providing day-to-day support, problem resolution, research, and follow-through.
• Respond to inbound customer emails and phone calls in a timely, professional, and customer-focused manner.
• Conduct customer calls and presentations to review account needs, provide training, explain tools, and reinforce product value.
• Support retention of the assigned customer base through consistent outreach and proactive follow-up.
• Identify opportunities to position additional Corpay products or services for account growth.
• Prepare and present proactive recommendations to improve customer satisfaction and protect revenue.

Skills

Customer service

Account management

Clear communication

Problem solving

Time management / SLA

Education

High School diploma or GED

Bachelor's Degree or equivalent

Tools

Salesforce

Microsoft Office

CRM tools

Job description

Corpay is seeking a Key Account Manager for our NA Fuel division, based in Brentwood, TN. This role serves as the primary client services contact for a portfolio, handling satisfaction, retention, service resolution, and account health.

You will build strong customer relationships, resolve day-to-day issues, coordinate with internal partners, and help customers understand the value of Corpay products. This office-based role emphasizes customer-service excellence and growth within account