Strategic Key Account Manager | Cross-Functional Delivery Lead

Amphenol Borisch Technologies; Grand Rapids (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full Medical, Dental and Prescription

Generous 401(k) match

Paid Holidays and PTO

Reimbursement Programs (Gym, Tuition,…

Job summary

Amphenol Borisch Technologies seeks a Key Account Manager to be the primary liaison between the company and customers, leading a cross-functional team including sales, engineering, purchasing, and operations to deliver programs on time and within cost and quality targets.

The role emphasizes excellent customer service, problem solving, and proactive communication to resolve issues and ensure customer satisfaction across ITAR-compliant shipments.

Qualifications

• Bachelor's Degree required.
• Excellent problem-solving skills.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Manages customer programs from PO through final delivery and drives superior service.
• Coordinates internal and external resources for on-time delivery of orders and projects.
• Establishes strong customer relationships and serves as primary interface for inquiries and issues.
• Collaborates with Engineering and Operations to ensure product quality per specs.
• Ensures ITAR compliance in all technical communications and shipments.
• Maintains risk management and escalates issues as needed.

Skills

Problem-solving

Customer service

Communication

Program management

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Amphenol Borisch Technologies seeks a Key Account Manager to be the primary liaison between the company and customers, leading a cross-functional team including sales, engineering, purchasing, and operations to deliver programs on time and within cost and quality targets.

The role emphasizes excellent customer service, problem solving, and proactive communication to resolve issues and ensure customer satisfaction across ITAR-compliant shipments.