Strategic Accounts Manager — Every-Other-Friday Off

Amphenol Borisch Technologies; Grand Rapids (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) match

Life Insurance

Paid holidays

Paid time off

Tuition reimbursement

Volunteer time off

Short term disability

Job summary

Amphenol Borisch Technologies (ABT) is seeking a Manager of Strategic Accounts to oversee a portion of the Program Management team, including Key Account Managers and Customer Account Representatives. You will ensure programs stay on schedule, within budget, and are elevated when needed for customers.

The role requires leadership experience, strong communication, and regular travel to visit customers, with ABT headquartered in Grand Rapids and a commitment to high-quality service across

Qualifications

• Bachelor’s Degree in Business or related discipline, strongly preferred.
• 5+ years customer service experience.
• 2+ years in a manufacturing environment.
• Excellent verbal and written communication skills.
• Excellent problem solving skills.
• Excellent analytical skills.

Responsibilities

• Provides leadership and direction to the Key Account Managers, Customer Account Reps, and Admins.
• Supervises and coaches Programs team members.
• Helps Programs team members solve technical and program issues during product implementation and program sustainment.
• Provides a second-level resource when Programs team members require elevation of customer issues.
• Helps problem solve and ensure alternate plans are in place to minimize quality and delivery risks to customer programs.
• Monitors and actions Programs Dept KPIs/Metrics to ensure departmental and company goals are met.
• Monitors Program profitability metrics.
• Ensures all communication with customers is professional and improves company’s credibility.
• Develops and maintains work instructions for the Programs Department that promote best practices and standardization.
• Travels to visit customers as needed, to facilitate open communication, address technical issues and ensure a high level of customer support.
• Performs other duties as assigned by supervisor

Skills

Leadership

Communication

Problem solving

Analytical thinking

Microsoft Office

Education

Bachelor’s Degree in Business or related discipline

Tools

Microsoft Office

Job description

Amphenol Borisch Technologies (ABT) is seeking a Manager of Strategic Accounts to oversee a portion of the Program Management team, including Key Account Managers and Customer Account Representatives. You will ensure programs stay on schedule, within budget, and are elevated when needed for customers.

The role requires leadership experience, strong communication, and regular travel to visit customers, with ABT headquartered in Grand Rapids and a commitment to high-quality service across