Strategic Key Account Manager

CSA Testing & Certification; Atlanta (GA); On-site; USD 47,346 - 62,892; Full time

Job summary

CSA Group is seeking a proactive sales professional to drive client engagement, respond to inquiries, and manage the end-to-end sales process for certification services. You will prepare cost proposals, maintain client records, and collaborate with Marketing and Sales teams to grow opportunities.

The role emphasizes meeting sales targets, delivering timely responses, and building strong customer relationships across assigned accounts.

Qualifications

• Post-secondary education required.
• 2-4 years of sales experience.
• Understanding of Salesforce and Workday a plus.
• Knowledge of the safety certification industry.
• Computer proficiency in Word, Excel, PowerPoint, Outlook or an equivalent CRM application.
• Excellent verbal and written English communication skills.
• Excellent phone and customer service skills.
• Detail oriented and able to handle multiple tasks.
• Proven ability to meet or exceed sales goals.
• Ability to prepare cost proposals promptly to meet customers’ needs.
• Strong organization and time management skills.
• Ability to draft and deliver sales presentations.

Responsibilities

• Initiates the sales process, providing preliminary and ongoing information to existing clients.
• Manages the sales process by promptly responding to inquiries and visits with clients to present CSA Group services.
• Prioritizes work assignments and follow-up responses to client inquiries and proposals.
• Manages client relationships and identifies growth opportunities within assigned accounts.
• Prepares cost proposals of services for clients using questionnaires and worksheets.
• Maintains accurate client files, including input into shared sales database.
• Works with Sales team to support growth of new business.
• Provides customer care on inquiries, quotes and services within assigned area.
• Supports Marketing with events and related activities.
• Sends proposals to clients and conducts follow-up calls; documents activities for further follow-up.
• Maintains input of existing client information into Centra.
• Follows up on open quotations and sales opportunities.
• Researches customer accounts for growth opportunities.
• Meets or exceeds sales targets for assigned medium-sized accounts.

Skills

Sales experience

CRM knowledge

Customer service

English communication

Organization

Time management

Presentation skills

Proposal writing

Attention to detail

Sales targets

Education

Post-secondary education

Tools

Salesforce

Workday

Job description

CSA Group is seeking a proactive sales professional to drive client engagement, respond to inquiries, and manage the end-to-end sales process for certification services. You will prepare cost proposals, maintain client records, and collaborate with Marketing and Sales teams to grow opportunities.

The role emphasizes meeting sales targets, delivering timely responses, and building strong customer relationships across assigned accounts.