Computer System Analyst

SHC Federal; Oklahoma City (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading defense contractor in the United States seeks a skilled technical professional to diagnose and resolve complex issues primarily using remote tools. Candidates must have a High School diploma with extensive technical experience and the ability to obtain a DoD Secret Clearance. Key qualifications include strong communication skills, familiarity with Service Desk operations, and ability to use various remote tools. This role is vital for ensuring efficient problem resolution in a collaborative environment.

Qualifications

• 6-10 years of technical experience, or 5 years with a Bachelor's Degree.
• Must be able to maintain a DoD Secret Clearance.
• Ability to obtain CompTIA Security+ certification within 6 months.

Responsibilities

• Utilize advanced troubleshooting techniques for complex technical issues.
• Employ remote access tools for efficient problem-solving.
• Document and maintain a knowledge base for future reference.

Skills

Technical troubleshooting

Team collaboration

Communication skills

Service Desk operations

Education

High School diploma or equivalent

Bachelor’s Degree in relevant field

Tools

ServiceNow

BeyondTrust

TeamViewer

Remote Desktop Protocol

Job description

Required Qualifications:

• Must be able to obtain and maintain a DoD Secret Clearance
• High School diploma and 6-10 years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
• Strong verbal and written communication skills, with the ability to clearly convey technical information
• Proven ability to work effectively in a collaborative, team‑oriented environment
• Familiarity with Service Desk operations, including basic troubleshooting and ticket handling
• Hands‑on experience with end‑user devices, common applications, and support tools
• Ability to obtain a CompTIA Security+ or similar certification within 6 months

Desired:

• An active DoD Secret or higher clearance
• Security+ Certification
• Experience using ServiceNow service management software
• Knowledge and use of Remote Deskside support tools, such as BeyondTrust, TeamViewer, and Remote Desktop Protocol (RDP)

Responsibilities:

• Complex Issue Diagnosis: Utilize advanced troubleshooting techniques to diagnose and resolve complex technical issues that cannot be addressed by front‑line support.
• Remote Access and Tools: Employ remote access tools to investigate and resolve issues without the need for physical presence, ensuring efficient problem‑solving.
• Documentation and Knowledge