Strategic IT Relationship Manager & vCIO Advisor

JMARK; Tulsa (OK); On-site; USD 70,000 - 110,000; Full time

Job summary

JMARK is seeking a motivated Client Relationship Manager III to translate client needs into strategic technical solutions. This role blends business analysis, technology strategy, and executive interaction with boards and C-level clients.

You will manage complex client engagements, drive renewal conversations, and collaborate with Solutions Architects, Service and Engineering teams to deliver value. The position requires outstanding written and spoken communication, travel across the sales

Qualifications

• Exceptional written and oral communication skills.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and time management abilities.
• Self-motivated with a passion for developing people.
• High levels of self-accountability and enthusiasm for learning.
• Five or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
• Experience supporting clients and vendors with a focus on value creation and retention.

Responsibilities

• Demonstrate comprehensive knowledge of the JMARK Optimized Solution Stack (JOSS) and utilize best practices to formulate organizational strategy.
• Communicate the scope of work for all JMARK solutions effectively.
• Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with company and client objectives.
• Cultivate trust-based consultative relationships with clients, positioning yourself as a trusted technology consultant.
• Develop sales strategies to navigate challenging budgetary and relationship conversations with clients.
• Collaborate with cross-functional teams to achieve joint success.
• Coordinate with the Projects Team to establish project schedules and set client expectations.
• Lead or participate in sales presentations, project management kickoff meetings, and post-mortems as needed.
• Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
• Ensure all client objectives are captured during QBRs and translated into actionable items.
• Manage commitments from client interactions, including next QBR appointments and quote creation.
• Take accountability for Agreement Renewal timelines to retain and grow the client base.
• Maintain professional appearance and willingness to travel throughout the sales territory.

Skills

Communication skills

Client relationship management

Time management

Independent work

Accountability

Job description

JMARK is seeking a motivated Client Relationship Manager III to translate client needs into strategic technical solutions. This role blends business analysis, technology strategy, and executive interaction with boards and C-level clients.

You will manage complex client engagements, drive renewal conversations, and collaborate with Solutions Architects, Service and Engineering teams to deliver value. The position requires outstanding written and spoken communication, travel across the sales