Strategic IT Partner for Research Computing

Oak Ridge National Laboratory; Oak Ridge (TN); Presencial; USD 120 000 - 160 000; Tempo integral

Resumo da oferta

Oak Ridge National Laboratory in Oak Ridge, TN seeks a Business Relationship Manager to serve as a strategic partner to ORNL’s research directorates within IT Services. The role focuses on translating programmatic needs into IT scope, coordinating with Research Computing, and aligning priorities with ORNL’s mission.

The position demands strong communication, experience managing complex customer engagements, and the ability to operate in a fast-paced research environment while upholding ORNL

Qualificações

• Bachelor's degree and 8+ years of professional experience required.
• Experience leading technical initiatives, products, or interactions.
• Experience building and maintaining customer relationships.
• Proven track record of resolving disagreements.
• Experience providing or supporting a broad range of IT services for research IT.

Responsabilidades

• Manage a diverse portfolio of technical customer engagements (HPC, Cloud, DevOps, software dev).
• Collaborate with experts to anticipate and plan emerging IT services and set internal priorities.
• Advocate for research partners during design and scoping with IT teams.
• Lead on customer problems and issues.

Conhecimentos

CRM & relationship mgmt

Stakeholder engagement

Technical leadership

IT services portfolio

Communication skills

Formação académica

BS degree in CS/IS/IT or related field

Descrição da oferta de emprego

Oak Ridge National Laboratory in Oak Ridge, TN seeks a Business Relationship Manager to serve as a strategic partner to ORNL’s research directorates within IT Services. The role focuses on translating programmatic needs into IT scope, coordinating with Research Computing, and aligning priorities with ORNL’s mission.

The position demands strong communication, experience managing complex customer engagements, and the ability to operate in a fast-paced research environment while upholding ORNL