Research IT Partnerships Manager

UT-Battelle; Oak Ridge (TN); On-site; USD 110,000 - 150,000; Full time

Job summary

UT-Battelle at ORNL seeks a Business Relationship Manager to act as a strategic partner to the directorates within ORNL's Research Computing division, part of the Information Technology Services Directorate at Oak Ridge National Laboratory.

You will collaborate with researchers to translate programmatic needs into baseline IT scope and architecture, manage a diverse portfolio of engagements, and drive prioritization with ITSD teams to enable impactful research outcomes.

Qualifications

• BS degree in computer science, computer engineering, information technology, information systems, science, engineering, business, or a related discipline and a minimum of 8 years professional experience is required for consideration.
• Experience leading technical initiatives, products, services, or interactions.
• Experience building and maintaining customer relationships.
• Proven track record of resolving disagreements.
• Experience providing or supporting a broad range of IT services relevant to supporting research IT.

Responsibilities

• Partnership Engagement: Manage a diverse portfolio of technical customer engagements, including High Performance Computing, Cloud Computing, DevOps practices and Software Development.
• Collaborate with experts to anticipate and plan for emerging IT services, while effectively establishing and presenting internal and external customer priorities.
• Partner with ITSD technical teams as an internal advocate and representative for research partners during final design and scoping activities.
• Lead on customer problems and issues.
• Communication: Apply technical expertise to communicate effectively with both technical and non-technical teams, driving engagement, and facilitating project intake.
• Inform customers of ITSD priorities, resources, portfolios, roadmaps, initiatives, and potential project/program impacts.
• Proactively connect with customers via dashboards, metrics, and scheduled reports to inform of service health and status of engagement of ITSD to Research.
• Report status, issues, requests, upcoming releases, etc, to ITSD Leadership.
• Represent ORNL and DOE to the broader research community through partnerships, solutions, and collaborations.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service.

Skills

Technical leadership

Customer relationship management

Communication

Problem solving

Cross-functional collaboration

Education

BS degree in computer science / related field

Job description

UT-Battelle at ORNL seeks a Business Relationship Manager to act as a strategic partner to the directorates within ORNL's Research Computing division, part of the Information Technology Services Directorate at Oak Ridge National Laboratory.

You will collaborate with researchers to translate programmatic needs into baseline IT scope and architecture, manage a diverse portfolio of engagements, and drive prioritization with ITSD teams to enable impactful research outcomes.