Strategic IT Partner for Business Units

gaig; Cincinnati (OH); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

Parental leave

Adoption assistance

Tuition reimbursement

Paid time off

Paid holidays

401(k) match

Employee stock purchase plan

Commuter benefits

Job summary

Great American Insurance Group is seeking an IT Customer Engagement Lead to partner with business units, shaping technology strategy and operating models. The role blends relationship management with strategic delivery across digital, data, and automation initiatives.

You will coordinate with IT Delivery Managers, Enterprise Architects, and business stakeholders to drive value, manage risks, and ensure customer-focused outcomes across a hybrid work environment.

Qualifications

• 15+ years of related experience required.
• Insurance (P&C) domain knowledge essential.
• Strong technology expertise across digital, automation, data, analytics.
• Proven ability to build trusted stakeholder partnerships.

Responsibilities

• Establishes IT/Business engagement models aligned to division needs.
• Develops relationships with key stakeholders to understand strategies.
• Gathers business objectives and defines a shared technology plan.
• Drives multi-year technology strategy and investment roadmaps.

Skills

Stakeholder management

Relationship building

Strategic thinking

Technology strategy

Change management

Communication skills

Negotiation

Education

Bachelor’s or advanced degree preferred

Job description

Great American Insurance Group is seeking an IT Customer Engagement Lead to partner with business units, shaping technology strategy and operating models. The role blends relationship management with strategic delivery across digital, data, and automation initiatives.

You will coordinate with IT Delivery Managers, Enterprise Architects, and business stakeholders to drive value, manage risks, and ensure customer-focused outcomes across a hybrid work environment.