Strategic IT Inside Sales Specialist

Trace3; Grand Rapids, Northern (MI, KY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) matching

Competitive compensation

Training programs

Snacks and beverages

Job summary

Trace3 is seeking an Inside Sales Representative to grow existing customers and acquire new ones, meeting monthly quotas while protecting gross margin. You will collaborate with outside sales and the distribution team to maximize revenue and customer satisfaction in a fast-paced environment.

The role requires 3+ years in sales support, strong communication, and the ability to learn Trace3's products quickly.

Qualifications

• Bachelor’s degree in finance or technical degree preferred.
• A minimum of three years of sales support or operations related experience.
• Strong interpersonal communication skills for interacting with employees, vendors, clients.
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
• The ideal candidate will possess the ability to quickly learn detailed information about products and services and clearly and effectively articulate Trace’s value to the customer while maximizing revenue and margin generation.
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.
• Strong ability to operate independently.

Responsibilities

• Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
• Setup and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Perform other duties as assigned.

Skills

Interpersonal communication

Team player

Problem-solving

Organization & time management

Deadline orientation

Independent work

Product knowledge

Value articulation

Education

Bachelor’s degree in finance or technical field

Job description

Trace3 is seeking an Inside Sales Representative to grow existing customers and acquire new ones, meeting monthly quotas while protecting gross margin. You will collaborate with outside sales and the distribution team to maximize revenue and customer satisfaction in a fast-paced environment.

The role requires 3+ years in sales support, strong communication, and the ability to learn Trace3's products quickly.