Strategic IT Accounts Leader

Integris; New Jersey; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

401K Retirement Plan

4 weeks PTO

Birthday PTO

Paid Holidays

Volunteer PTO

Disability Insurance

Life Insurance

EAP

Job summary

Integris is a nationally recognized Best Places to Work and a leader in future-ready managed services. We are seeking a Strategic Account Advisor to serve as the primary relationship manager, delivering strategic consultative services to enhance clients' IT experience, productivity, and network security in collaboration with our technical team.

The SAA will conduct Strategic Business Reviews, manage risk, and drive revenue growth by aligning Integris offerings with client needs, while

Qualifications

• 3-4 years of experience in customer success or account management.
• Experience in an IT/MSP environment preferred.
• Ability to identify cross-sell and upsell opportunities.
• Excellent written and verbal interpersonal communication and de-escalation skills.
• Attention to detail and time management skills.

Responsibilities

• Serve as the primary relationship manager for Integris' clients.
• Provide strategic consultative services to enhance IT experience, productivity, and network security; collaborate with the team.
• Facilitate Strategic Business Reviews (SBRs) with clients to develop or update technology strategy and service metrics.
• Conduct regular risk assessments to address client satisfaction and manage risk.
• Oversee all client communications, including project updates and VIP interactions.
• Collaborate with the technical team to understand operations and recommend adjustments.
• Promote revenue growth by aligning products and services with client needs.
• Stay informed about market trends and competitor activities.
• Ensure quotes align with forecasting and annual goals.
• Maintain hardware, software, and licensing under maintenance contracts.
• Document all work and client data in ConnectWise in real time.
• Meet assigned metrics and KPIs.
• Other duties as assigned.

Skills

Relationship management

Upsell opportunities

Cross-functional

IT/MSP knowledge

Tools

ConnectWise

CRM software

Job description

Integris is a nationally recognized Best Places to Work and a leader in future-ready managed services. We are seeking a Strategic Account Advisor to serve as the primary relationship manager, delivering strategic consultative services to enhance clients' IT experience, productivity, and network security in collaboration with our technical team.

The SAA will conduct Strategic Business Reviews, manage risk, and drive revenue growth by aligning Integris offerings with client needs, while