Strategic IT Account Manager: Client Growth & Support

Dataperk-LL

Fayetteville (AR)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Job summary

DataPerk is seeking a customer-focused Technical Account Manager to serve as the primary contact for Arkansas-based clients, delivering Tier 1 MSP support both onsite and remotely. The role blends relationship management, account growth, and technical issue resolution to help clients achieve their IT goals.

You will manage client communications, review tickets, conduct regular calls and onsite visits, and present service proposals and reports.

Qualifications

Bachelor's degree preferred (IT-related degree a plus).
At least 1 year of B2B sales, account management, or customer relationship experience.
At least 1 year of technical support or IT service experience.
Strong Microsoft Office skills, especially Excel and PowerPoint.
Experience working with CRM platforms and ticketing systems.
Excellent organization, communication, and customer service skills.
Knowledge of IT networking, internet technologies, and cloud services.
Ability to balance client relationship management with technical responsibilities.

Responsibilities

Develop trusted client relationships that promote partnership, retention, and loyalty.
Maintain in-depth knowledge of DataPerk services and communicate recommendations to clients.
Review Autotask queues, accounts, tickets, and recurring support issues.
Conduct regularly scheduled client calls and onsite visits.
Represent DataPerk at community events and business organizations.
Document and manage client concerns, opportunities, and escalations.
Maintain company and client records in accordance with policies and procedures.
Source, schedule, track, and communicate orders as required.
Create and present sales estimates and proposals.
Distribute monthly client reporting and account reviews.
Follow established sales processes and maintain CRM records.
Conduct onsite and online presentations of DataPerk solutions.
Manage service proposals, contracts, and lease agreements.
Contribute referrals, leads, KPI reporting, and account health assessments.
Document internal processes and suggest service improvements.