Strategic Issues & Policy Communications Lead

Coupang; Washington (District of Columbia); On-site; USD 148,400 - 256,520; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

401K Plan with Company Match

PTO 18-21 days/year

Paid Holidays

Paid Parental leave

Pre-tax commuter benefits

Job summary

Coupang is seeking a Head of Issues Management & Strategic Policy Communications to lead communications strategy and execution for complex, sensitive, and high-impact policy and corporate communications issues.

This individual will serve as a key advisor during issues management and crisis situations, helping protect and strengthen Coupang’s reputation while ensuring consistent, accurate, and timely communications.

Qualifications

• Bachelor’s degree in communications, Journalism, Public Policy or similar.
• 15+ years of experience in crisis communications, corporate communications, public affairs, policy communications, journalism, or related fields
• Deep experience leading communications responses to complex, high-profile, or sensitive issues at a large corporation, tech company or across political campaigns.
• Experience developing communications strategies involving public policy, regulatory, and corporate reputation matters
• Strong understanding of the DC media and political ecosystem, with experience driving advocacy campaigns.
• Experience advising senior executives and managing cross-functional stakeholder relationships
• Exceptional writing, messaging, and strategic communications skills
• Strong judgment and ability to make decisions in fast-moving and ambiguous situations
• Ability to work effectively under pressure with limited oversight, and manage multiple priorities simultaneously

Responsibilities

• Lead communications strategy for complex policy, regulatory, and reputational issues.
• Own crisis communications preparedness and response across Coupang's public policy and corporate communications efforts.
• Advise senior executives on communications risk, reputation management, and stakeholder strategy.
• Develop and execute communications campaigns that advance policy priorities and protect Coupang's reputation.
• Partner across functions to drive aligned messaging and rapid response to emerging issues.
• Build scalable crisis communications frameworks, processes, and readiness programs.
• Lead executive communications and media strategies for high-profile and sensitive matters.
• Monitor emerging issues and leverage insights to continuously strengthen communications effectiveness.

Skills

Crisis communications

Public affairs

Policy communications

Journalism

Executive communications

Media relations

Stakeholder management

Strategic writing

Risk management

Strategic thinking

Education

Bachelor’s degree in communications, Journalism, Public Policy or similar

Job description

Coupang is seeking a Head of Issues Management & Strategic Policy Communications to lead communications strategy and execution for complex, sensitive, and high-impact policy and corporate communications issues.

This individual will serve as a key advisor during issues management and crisis situations, helping protect and strengthen Coupang’s reputation while ensuring consistent, accurate, and timely communications.