Strategic Internal Communications Lead – General Bank & ET&O

First Citizens Bank; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

First Citizens Bank in Raleigh, NC is seeking an experienced internal communications professional to develop and execute strategic communications that align leaders, associates, and business priorities across the General Bank and ET&O.

You will partner with senior leaders to translate complex priorities into clear messaging across intranet, email, digital signage, events, and leadership forums, ensuring consistency with the enterprise brand.

Qualifications

• 8+ years of experience in internal or corporate communications
• Proficiency with MS Office and enterprise communication tools
• Experience delivering multi-channel internal communications

Responsibilities

• Develop and deliver communication strategies and assets aligned to business goals
• Provide expert counsel on messaging, positioning, and outcomes
• Ensure all communications are on-time, high-quality, and audience-focused
• Edit and proofread content to ensure clarity, accuracy, and professionalism
• Manage editorial calendars and project timelines
• Develop reporting and insights to measure effectiveness and continuously improve communications performance

Skills

Strategic advisory

Content development

Cross-functional collaboration

Messaging & storytelling

Editorial planning

Education

Bachelor's degree in Communications or related field

Tools

PowerPoint

Word

Excel

Intranet CMS / Enterprise email tools

Job description

First Citizens Bank in Raleigh, NC is seeking an experienced internal communications professional to develop and execute strategic communications that align leaders, associates, and business priorities across the General Bank and ET&O.

You will partner with senior leaders to translate complex priorities into clear messaging across intranet, email, digital signage, events, and leadership forums, ensuring consistency with the enterprise brand.