Strategic Internal Communications Lead

First Command Financial Services, Inc.; Fort Worth (TX); Hybrid; USD 110,000 - 160,000; Full time

Job summary

First Command Financial Services, Inc. is seeking a Manager, Strategic Internal Communications to lead the internal comms agenda, align messaging with business priorities, and engage colleagues across the organization.

This role partners with Strategy Management, Change Management, and senior stakeholders to translate strategy into an editorial calendar, guide a team of strategists, and ensure compliant, impactful communications.

Qualifications

• Bachelor’s degree in English, journalism, or a communications‑related field required.
• 8+ years’ experience in corporate communications or internal communications.
• 3+ years’ experience in leadership or team lead capacity.
• Experience leading communications for large‑scale initiatives or enterprise change efforts.
• Financial services experience is highly preferred.

Responsibilities

• Serve as central connection point between enterprise strategy and internal communications, ensuring alignment with business priorities.
• Partner with Strategy Management, Portfolio Management Office, and Change Management to translate priorities into clear communications direction.
• Own and manage the internal communications editorial calendar, ensuring disciplined prioritization and alignment to milestones.
• Lead and guide internal communications strategists to ensure high‑quality, consistent plans and messaging.
• Provide strategic counsel on messaging, tone, sequencing, and audience considerations to improve adoption and engagement.
• Establish partnerships with Field leadership to ensure communications are Field-ready and compliant.
• Understand the business model and stakeholder groups to ensure relevant, actionable communications for Field and Home Office audiences.
• Develop and improve internal communications processes to support growth.
• Ensure communications are compliant with corporate standards and approved by Legal and Compliance as required.
• Identify risks or conflicts in messaging and adjust strategies accordingly.
• Define and track the effectiveness of internal communications efforts.

Skills

Leadership

Strategic communications

Stakeholder management

Editorial governance

Data-informed decision making

Education

Bachelor’s degree

Job description

First Command Financial Services, Inc. is seeking a Manager, Strategic Internal Communications to lead the internal comms agenda, align messaging with business priorities, and engage colleagues across the organization.

This role partners with Strategy Management, Change Management, and senior stakeholders to translate strategy into an editorial calendar, guide a team of strategists, and ensure compliant, impactful communications.