Insurance Operations Specialist

Great American Insurance Group; Los Angeles (CA); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Paid holidays

Commuter benefits

Tuition reimbursement

Job summary

GAIC Great American Insurance Company seeks an experienced insurance operations professional in Los Angeles to process complex policies and manage renewals, endorsements, and cancellations. You will load data, generate documents, and ensure regulatory compliance.

The role emphasizes analytical excellence, strong communication, and potential coaching responsibilities for staff. A high school diploma is required, with a preference for an associate degree and professional designation.

Qualifications

• High School Diploma; Associate degree preferred.
• 10+ years in insurance operations or customer service.
• Professional designation such as Property/Casualty license preferred.
• Expert knowledge of insurance policies across local, state, and federal levels.
• Strong interpersonal and communication skills; ability to guide others.

Responsibilities

• Exams and processes complex new policies, renewals, endorsements, and cancellations.
• Loads data into systems and resolves data discrepancies for accuracy.
• Generates and distributes policy documents and certificates of insurance.
• Prepares reports and manages billing status and inquiries.
• Identifies opportunities to improve procedures and reduce costs.
• May coach staff and participate in talent decisions for direct reports.
• Performs other duties as assigned.

Skills

Interpersonal skills

Communication

Analytical ability

Organizational skills

Attention to detail

Education

High School Diploma

Associate degree preferred

Property/Casualty license preferred

Tools

Insurance data processing systems

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a small company culture where your ideas will be heard with big company expertise to help you succeed. With over 30 specialty property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American Custom, an underwriting division of Great American Insurance Group, dedicates itself to serving client needs and delivering outstanding service. We have made a name for ourselves as a full-service underwriting organization focused on long-term client relationships and customized business solutions. We specialize in providing primary casualty products as well as umbrella and capacity excess products that meet the needs of the commercial market. Our policy holders range from small businesses to complex multi-national corporations and Fortune 1000 accounts.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Essential Job Functions And Responsibilities

• Examines and processes highly complex new insurance policies, renewals, endorsements, and cancellations using various systems.
• Enters or loads complex data into appropriate systems, conducting thorough research and resolution of data discrepancies to ensure accuracy and integrity.
• Generates and distributes policy documents, certificates of insurance, and other related materials, ensuring alignment with organizational standards and regulatory requirements.
• Organizes, prepares, and updates comprehensive reports. Determines and adjusts billing status as needed. Addresses premium/billing inquiries.
• Identifies opportunities to streamline procedures, enhance efficiency, and reduce costs.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.

Job Requirements

Education: High School Diploma (Associate degree preferred)

Experience: Generally, a minimum of 10 years of experience in insurance operations or customer service. Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license.

Scope of Job/Qualifications: Expert knowledge of local, state, and federal insurance-related policies. Advanced analytical and organizational abilities with a focus on prioritization. Expert knowledge of insurance data processing systems and leverages broad understanding of the organization. As appropriate for line of business, may authorize new business, renewals, and endorsements following specific instructions or guidelines. Excellent interpersonal and communication skills. Provides guidance, training, and assistance to lower-level positions. Serves as a resource for other functional areas.

Company GAIC Great American Insurance Company

Salary Range $27.65 -$45.34

Benefits We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

• Excludes seasonal employees and interns.